What you'll be doing

The NetIQ Open Text Identity Manager Senior Engineer (NetIQ OpenText) is responsible for providing advanced technical expertise to support and resolve application and infrastructure issues within complex Identity Manager environments, with a primary focus on NetIQ Open Text Identity Manager drivers. This is a hands-on engineering role requiring active involvement in driver design, configuration, troubleshooting, maintenance, and deployment.

The role independently analyzes and resolves complex production issues, performs root cause analysis, and implements corrective actions to prevent recurrence. It evaluates service requests, changes, and operational activities for alignment with service standards, policies, and procedures, identifying risks and taking appropriate action where needed.

The role also coordinates and executes project and maintenance activities, monitors IDM services and integrations for improvement opportunities, and recommends practical solutions to enhance stability, efficiency, and performance. Strong analytical thinking, technical depth, and hands-on delivery capability are essential for success in this role.

CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement will be discussed at the time of your interview.

How you'll succeed

• Production support - Provide hands-on support for production NetIQ Open Text Identity Manager (IDM) services by investigating incidents, troubleshooting operational issues, and prioritizing work based on severity, risk, and business impact. Monitor issue queues, support tickets, and service requests, and drive timely resolution to minimize disruption. Perform root cause analysis and implement sustainable fixes to prevent recurrence, with a focus on service stability, security, and client satisfaction.
• NetIQ Open Text Identity Manager engineering and operations - Support, maintain, and enhance IDM applications, integrations, and driver-based services across the environment. Perform hands-on configuration, deployment, validation, and troubleshooting of IDM components, ensuring solutions align with operational standards, security requirements, and platform best practices. Contribute to ongoing maintenance, system health monitoring, and continuous improvement of IDM processes and services.
• Partnership - Work closely with business partners, technology teams, infrastructure teams, application owners, vendors, and support teams to resolve issues, communicate impacts, and coordinate service restoration or change activities. Build strong working relationships and ensure stakeholders are informed of relevant updates, support processes, risks, and policy or control changes affecting IDM services.
• Project delivery and change support - Act as a subject matter expert in assessing the impact of planned system changes, releases, and projects on NetIQ Open Text Identity Manager services and production environments. Support delivery activities by partnering with Engineering, QA, Infrastructure, Security, and Project teams to ensure changes are implemented in compliance with organizational standards including security, continuity, compliance, and privacy requirements. Research, evaluate, and recommend improvements to procedures, standards, and technical solutions, and support issue resolution during system incidents and outages.

Who you are

• You can demonstrate experience in: NetIQ OpenText Identity Managertechnologies, production support, and enterprise application environments. You have strong working knowledge of IDM concepts including provisioning, authentication, authorization, user lifecycle management, access controls, integrations, and operational support processes. You are responsible for the hands-on support, maintenance, troubleshooting, and enhancement of NetIQ Identity Manager drivers, including investigating driver-related incidents, resolving production issues, monitoring driver performance, supporting deployments and configuration changes, and ensuring reliable integration between IDM and connected systems. Experience with IDM platforms, connectors or drivers, and troubleshooting complex incidents is essential.
• Your influence makes a difference. You understand that strong relationships and effective collaboration are essential to resolving issues and delivering reliable IAM services. You build credibility through your technical expertise, judgment, and ability to work across teams.
• You're digitally savvy. You actively seek opportunities to improve processes, automate tasks, and adopt new technologies that enhance the efficiency, resilience, and security of IDM services.
• You know that details matter. You apply strong analytical and critical thinking skills to investigate incidents, identify root causes, assess risk, and make sound decisions in both project and production support situations.
• You put our clients first. You respond with urgency, professionalism, and accountability to deliver secure, stable, and effective identity services that support business and client needs.
• Values matter to you. You bring your authentic self to work and demonstrate trust, teamwork, and accountability in everything you do.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

Job Location
Toronto-81 Bay, 15th Floor

Employment Type
Regular

Weekly Hours
37.5

Skills
Analytical Thinking, Application Production Support, Business Requirements, C# Scripting, Cloud Platform, Impact Analysis, Implementation Planning, Innovative Solutions, IT Operations Support, SOAP APIs, Technical Knowledge, Work Collaboratively, XML Data, XSLT (Extensible Stylesheet Language Transformations)