Salesforce

Sr. DNS Engineer

Salesforce$148K — $223K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience with Cloud Architecture
  • Hands-on experience with Linux Systems Administration and Troubleshooting
  • Proficiency in Python with knowledge of OOP and design patterns
  • Experience in public cloud engineering (GCP, AWS, Azure)
  • Familiarity with AI-assisted development tools for DNS management
  • Deep understanding of network technologies (DNS, SSL, TCP/IP)
  • Proficient in CI/CD practices using tools like Jenkins

Responsibilities

  • Provide technical support for Hyperforce DNS issues and root cause analysis
  • Resolve Hyperforce DNS problems promptly to minimize customer disruption
  • Isolate software issues and collaborate with vendors for solutions
  • Conduct proactive maintenance and manage cloud environment changes
  • Collaborate with engineering teams to enhance service stability
  • Drive service ownership and improve management processes
  • Automate DNS and infrastructure management functions

Benefits

  • Support for work-life balance
  • Diversity and inclusion-focused work culture
  • Access to AI agents for enhanced productivity
  • Resources for continuous personal and professional growth
  • Opportunities for impactful contributions in technology
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Enterprise Technology & Infrastructure

Job Details

The Experience

Salesforce's DNS team seeks a Senior/Lead Engineer to join the DNS Operations team. This team is responsible for 24x7 support of the Salesforce public cloud environments. As a member of the DNS Operations team, you will be responsible for incident management on all aspects of the production DNS solution, including performing break/fix and proactive maintenance to resolve outages and minimize the potential for future impact. This includes building, upgrading, and decommissioning public cloud environments. You will support Hyperforce DNS-related customer issues and ensure thorough root cause analysis is completed on all the customer-impacting problems.

What You'll Actually Be Doing

  • Provide first-line customer support and technical expertise for Hyperforce DNS-related issues to determine the root cause of DNS outages to implement workarounds and permanent solutions.
  • Ensure all Hyperforce DNS issues are resolved promptly, with minimal customer impact.
  • Isolate server software problems and work with vendors to resolve issues as necessary.
  • Perform proactive maintenance, builds, decommissioning, etc.
  • Work collaboratively with engineering teams to identify ways to proactively improve the stability of the services and decrease the potential for future outages to occur.
  • Drive service ownership for the DNS Cloud; assist in streamlining problem and change management processes, improving alerting and incident handling, and increasing automation.


You're Our Person If You Have:

  • Minimum of 5+ years of work experience working with Cloud Architecture
  • In-depth, hands-on experience with Linux Systems Administration and Troubleshooting, servers, and Cloud architecture. Good knowledge of Linux internals.
  • Proven professional work experience with Python. In-depth understanding of OOP, design patterns, data structures, algorithms, and concurrency.
  • Public cloud engineering on GCP, AWS, and or Azure platforms. Cloud provisioning, infrastructure, and migration at cloud scale.
  • Use of AI assisted development tools to automate DNS and infrastructure management.
  • Solid understanding of configuring, deploying, managing, and maintaining large cloud-hosted systems.
  • Experience with container and orchestration systems like Kubernetes, Docker, etc.
  • Experience with infrastructure automation tools like Splunk, Puppet, Spinnaker, Terraform, git, etc.
  • Strong understanding of fundamental network technologies like DNS, Load Balancing, SSL, TCP/IP, SQL, HTTP, Switches, Routers.
  • CI/CD experience with tools like Jenkins, and Travis CI.
  • Implementation experience of large infrastructure projects.
  • A continuous learner, a critical thinker, and a team player with excellent communication skills.
  • Embrace a culture and work environment that promotes diversity and inclusion.
  • Configuration management with open-source tools, ideally Puppet, Chef, Salt, or Ansible.
  • Experience maintaining monitoring platforms like Grafana.


Even Better If You Have:

  • Experience using AWS Route 53.
  • Working in high-availability, 24x7x365 large-scale multi-datacenter environment
  • Highly skilled in packet analysis, network analysis tools, troubleshooting, and analytical fault diagnosis.
  • Security hardening of network infrastructure, such as DNSSEC


Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

About Salesforce

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Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

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Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

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Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

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Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
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