Uber

Sr Customer Success Manager - Global Delivery Partnerships

Uber$140K — $155K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in B2B customer success, account management, or operations
  • Demonstrated management of complex, enterprise-level accounts
  • Bachelor's degree in Economics, Finance, Business Administration, or related field
  • Proven ability to drive retention, adoption, and revenue growth across multi-stakeholder accounts

Responsibilities

  • Own end-to-end operational health of high-value global merchant accounts and ensure alignment across teams
  • Identify and design scalable solutions for operational challenges across regions
  • Analyze performance data and lead global executive business reviews to inform strategic decisions
  • Drive global product adoption strategies and partner with product teams to influence the roadmap
  • Facilitate communication and best practice sharing among cross-regional teams and leadership
  • Lead retention strategies for global accounts and collaborate on upsell opportunities

Benefits

  • Participation in Uber's bonus program
  • Eligibility for equity awards
  • 401(k) plan participation
  • Various employee benefits offered
Full Job Description
Job Description

About the Role

As a Senior Customer Success Manager on the Global Delivery Partnerships team, you will serve as a strategic leader and global point of accountability for merchant operations and health across Uber's delivery platform. You will manage relationships with Uber's most strategic global merchant partners, influence cross-regional programs and teams, and help shape how we go to market.

You will operate globally - navigating multi-market complexity, coordinating across regional commercial teams, and ensuring consistent execution and outcomes for enterprise-level partners worldwide.

You are 70% focused on driving merchant operational health and strategic growth across global accounts, and 30% on enabling revenue expansion in close partnership with Global Account Executives and regional leadership.

What You'll Do
  • Global Account Leadership: Own end-to-end operational health for a portfolio of Uber's most complex, high-value global merchant partners - serving as a strategic point of contact and driving alignment across markets, regions, and internal teams.
  • Operational Strategy & Escalation: Identify systemic operational challenges across regions, design scalable solutions, and lead cross-functional escalations involving various teams when merchant performance is at risk.
  • Performance & Insights: Conduct analyses, global QBRs and executive business reviews; synthesize performance signals across markets to surface trends and inform strategic decisions for both merchant partners and Uber leadership.
  • Product Adoption & Expansion: Define and drive global product adoption strategies for Uber's full suite (eg end points implemented); partner with Product teams to influence roadmap based on merchant needs at scale.
  • Cross-Functional & Regional Collaboration: Act as a connective layer between regional CSM teams, Global AMs, and HQ functions - ensuring consistent strategy, sharing best practices, and driving alignment on global initiatives.
  • Retention & Growth: Lead retention strategy for high-value global accounts; develop proactive intervention frameworks and partner with AMs on upsell and cross-sell opportunities that drive long-term revenue growth.

Basic Qualifications
  • At least 5 years of full time experience
  • Experience in B2B Customer Success, Account Management, Strategy, or Operations - with demonstrated experience managing complex, enterprise-level accounts
  • Bachelor's degree in Economics, Finance, Business Administration, or a related field
  • Proven track record of driving measurable outcomes (retention, adoption, revenue growth) across large, multi-stakeholder accounts

Preferred Qualifications
  • Strategic Thinking - Ability to see beyond individual accounts, identify patterns across markets, design scalable programs, and influence organizational direction
  • Operational Excellence - Track record of diagnosing systemic inefficiencies and implementing solutions that scale across regions
  • Cross-Functional Leadership - Experience driving alignment across Product, Engineering, Finance, and regional Operations teams
  • Experience in food delivery, marketplace platforms, or high-growth global tech companies
  • Experience in management consulting, enterprise SaaS, or a global strategic account role
  • Proficiency in SQL or comfort working with data teams to extract and interpret performance data
  • Ability to communicate complex, multi-market performance narratives clearly to senior and executive audiences
  • Analytical ability- Comfortable working with data and performance metrics; ability to translate insights into clear, actionable recommendations for merchants and internal stakeholders
  • Experience working across multiple geographies or managing globally distributed partnerships
  • Strong executive presence - able to engage and influence VP/C-suite stakeholders at merchant partners and internally


Responsibilities

For Chicago, IL-based roles: The base salary range for this role is USD $140,000 per year - USD $155,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

About Uber

Uber Entertainment, Inc. is a privately held video game development company headquartered in beautiful downtown Kirkland, WA. Uber is currently developing Planetary Annihilation, a next generation real time strategy game of epic proportions.

Uber Careers

There has never been a better time to join our global team of Uber professionals—pioneers in the world of transportation and technology. Work you’ll do Join Uber’s industry-leading team to help drive forward the future of mobility and logistics for some of the world’s most dynamic cities and populations. Transform the way the world moves with the brightest minds at Uber, where innovation meets functionality to create solutions for everyday challenges. Lead from a unique position in the marketplace, at the intersection of technology, operational excellence, and user-centric design. Work with a global team of business and technology advisors to help clients and cities navigate their paths towards more efficient and sustainable urban transport solutions. Collaborate with a diverse group of Uber experts worldwide – a team dedicated to rethinking and improving the way the world moves. Introducing the Uber Innovation Hub We are building a market-leading team to pioneer advancements in transportation and logistics, ensuring Uber remains at the forefront of mobility solutions. Do innovative work Join a group of exceptional professionals where your skills in technology, leadership, and creativity can flourish. At Uber, innovation isn’t just a buzzword—it's the core of everything we do. Deliver targeted solutions through a depth and breadth of expertise and innovation that’s second to none, enhancing how cities, companies, and communities connect. Be part of a great team Engage with a wide-ranging technology stack and harness the unparalleled capabilities, global scale, and collective problem-solving skills of our diverse team. Future-proof your career Advance your career with Uber’s commitment to professional growth, offering extensive training, development, and certification support. Go as far as your ambition takes you with limitless job opportunities in a company that’s reshaping the world’s approach to transportation. Explore Uber’s approach to predictive maintenance ensures our fleet remains ready and efficient, reducing downtime and improving service reliability. Our end-to-end mobility solutions are transforming the way cities think about transportation, making Uber a key player in the future of urban mobility. The Uber Leadership and Innovation Alliance Our combined service capabilities, global scale, and joint solution development help overcome challenges and lead transformation in the transportation industry. Clients and cities around the globe look to Uber for new strategies and solutions to drive growth and innovation in the digital era. Stay connected Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players ready to redefine the world of mobility. SEARCH UBER JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who drive at Uber. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Uber.
Learn more about Uber
Size
29,300 employees
Market Cap
$48.6 billion
Industry
Net Income
-$6.7 billion
Founded
2009
5 Year Trend
+35.3%
Revenue
$11.1 billion
NASDAQ

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