Apple

Sr. Content Support Engineer, ASE

Apple$120K — $160K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience debugging technical issues, with 2+ years in distributed systems or streaming data platforms.
  • Proficient in SQL with experience in Apache Flink, Kafka, Cassandra, and Spark.
  • Excellent scripting knowledge in Python or Java.
  • Experience in debugging streaming pipelines focusing on latency and state management.
  • Proficient in Kafka and Cassandra, with expertise in data management and troubleshooting.
  • Strong interpersonal skills for effective communication and project collaboration.
  • Minimum BS in Computer Science, Engineering, or related field.

Responsibilities

  • Launch new features for Apple Music, Apple Books, and Apple Podcasts.
  • Resolve technical issues and improve system performance.
  • Collaborate with engineering teams on support projects and feature development.
  • Work cross-functionally with internal teams to monitor and test new features.
  • Employ both technical and interpersonal skills to enhance customer experience.

Benefits

  • Opportunity to work within a leading-edge engineering team.
  • Access to innovative tools and technologies within a collaborative environment.
  • Contribute to the development of high-profile Apple products.
  • Opportunities for personal and professional growth within a global company.
Full Job Description
Digital Supply Chain Content Support Engineering is where content (books, music, podcasts, apps, videos), processing, CMS tools, and support processes meet. We're the heart and soul of the engineering team that builds the world's largest media store. Our stores reach hundreds of millions of customers worldwide and have revolutionized how people enjoy music, movies, TV shows, apps, books, and podcasts. You'll work on the Apple Music, Apple Books, and Apple Podcast ecosystems, helping to launch new features, fix bugs, keep our systems running smoothly, and spot any coding issues

Description

We are seeking a Content Support Engineer with a passion for music, books, and podcasts. An ideal candidate will demonstrate a commitment to enhancing customer experience and the quality of content and service that is synonymous with Apple. You will excel beyond industry norms by showcasing creativity in problem-solving, adaptability to new technical areas, and a dynamic thinking approach. We foster innovation and embrace new technology to enhance Apple's hardware performance and user experience.

Apple's exceptional integration of hardware, software, and services enables engineers to collaborate on a unified vision. This vision consistently emphasizes strengthening Apple's privacy policy, a core value of the company. Join us and contribute to the development of the next remarkable Apple product!

You will join an integral support and operations team within the Apple Services Engineering (ASE) organization, collaborating closely with our engineering teams to support various projects and features across the ASE ecosystem. Additionally, you will work cross-functionally with our internal business and operations teams in testing, monitoring, and providing support for these projects and features. Utilizing both technical and interpersonal skills will be crucial for your success in this role.

Minimum Qualifications

5+ years of experience in debugging technical issues, with at least 2+ years in distributed systems or streaming data platforms

Proficient in SQL and experience with modern streaming and big-data ecosystems (Apache Flink, Kafka, Cassandra, Spark)

Excellent scripting knowledge with Python or Java

Experience debugging streaming pipelines: latency analysis, lag monitoring, state management, and checkpoint/savepoint recovery in Flink

Proficiency with Kafka including topics, partitioning, consumer groups, and offset management

Cassandra expertise: data persistence patterns, replication strategies, and troubleshooting consistency issues

Proven ability to self-start, learn, plan, prioritize, and deliver to deadlines

Excellent interpersonal skills, especially the ability to filter and distill meaningful information to the right audience

Self-starter with a strong sense of personal responsibility

Understands priorities and doesn't compromise quality

Excellent verbal and written communication skills

Git repository and version control expertise

Minimum BS in Computer Science, Engineering, or related field/equivalent experience.

Preferred Qualifications

Experience implementing and administering observability tools: Splunk, Grafana/Mosaic, Sentry, and tracing systems

Familiarity with HDFS and batch-to-streaming data migration patterns

Knowledge of Oracle Golden Gate (OGG)

Experience with CI/CD pipelines and deployment strategies across multiple environments

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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