T-Mobile

Sr. Commercial Marketing Manager

T-Mobile$109K — $197K *
Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent experience required; Master's/Advanced Degree preferred.
  • Marketing experience in software, hardware, telecommunications, consumer electronics, or consumer packaged goods required.
  • Preferred experience in driving cross-functional strategy.
  • Preferred experience analyzing customer and industry data to enhance business performance.

Responsibilities

  • Develop and implement strategies to improve customer experiences and reduce churn.
  • Execute strategies in close collaboration with Technical teams.
  • Define target requirements and prioritize use cases for strategy execution.
  • Utilize data analytics to identify market opportunities and present recommendations to leadership.
  • Collaborate with product and GTM teams to enhance omni-channel customer communications.
  • Manage multiple projects in a fast-paced environment.
  • Track business performance and develop strategic iterations as needed.

Benefits

  • Comprehensive medical, dental, and vision insurance.
  • 401(k) plan with company matching and employee stock grants.
  • Paid time off and up to 12 paid holidays annually.
  • Tuition assistance and career coaching programs.
  • Employee discounts for mobile services and home internet.
Full Job Description
*** This position will be located in Bellevue, WA or Overland Park, KS. This is not a remote role, we are a hybrid environment requiring at least 3 days a week in office.***

The Sr Commercial Marketing Manager is responsible for developing and implementing strategies that bring to life world-class customer experiences in every channel.

The Sr Commercial Marketing Manager will work with multiple internal groups such as Product, Engineering, Marketing, Program Management and Operations to define and execute strategic vision.

They will lead the discovery phase for new opportunities, author business objectives and requirements and present recommendations to senior leadership. This is a great opportunity for a creative and innovative professional identify new solutions and carry out projects in a large supported environment.

Job Responsibilities:
  • Develop and implement T-Mobile strategies to continuously improve customer experiences, drive growth, and reduce churn.
  • Drive strategy through to execution in close coordination with Technical teams.
  • Define target, value prop and reason to believe requirements - lead creation of and prioritizing use cases to deliver on strategy.
  • Develop strategy using data analytics and customer/business insights to clearly articulate the market opportunities and provide recommendations to senior leadership on path forward.
  • Collaborate closely with product, strategy, and GTM teams to drive successful omni-channel customer efforts/communications
  • Manage multiple priorities in a fast paced and changing environment.
  • Manages business performance including tracking of results, preparing contingencies and developing iterations of the plan in a competitive environment.
  • May lead/mentor less experienced peers.
  • Also responsible for other Duties/Projects as assigned by business management as needed.


Education:
  • Bachelor's Degree or equivalent experience (Required)
  • Master's/Advanced Degree (Preferred)


Work Experience:
  • Marketing experience in one or more of the following categories: software/hardware, web, telecommunications, consumer electronics, or consumer packaged goods. (Required)
  • Driving strategy cross functionally. (Preferred)
  • Analyzing customer, business and industry data to drive business performance (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $109,300 - $197,200

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ358992¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

About T-Mobile

T-Mobile US, Inc. is a wireless company. As of December 31, 2016, the Company provided wireless communications services, including voice, messaging and data, to over 71 million customers in the postpaid, prepaid and wholesale markets. It provides services, devices and accessories across its brands, T-Mobile and MetroPCS. It provides wireless communication services through a range of service plan options. The Company offers a device trade-in program, Just Upgrade My Phone (JUMP!), which provides customers a specified-price trade-in credit and upgrade eligibility after approximately six months of service; Equipment Installment Plan (EIP), which is designed to provide financing to customers for the purchase of devices, and installment agreements for accessories; T-Mobile Tuesdays, which offers customers free stuff and access to various offers from brands; and T-Mobile ONE and Simple Choice plans.
Learn more about T-Mobile
Size
75,000 employees
Market Cap
$174.7 billion
Industry
Net Income
$3 billion
Founded
2002
5 Year Trend
+16.4%
Revenue
$68.3 billion
NASDAQ

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