Position Summary:

The primary purpose of the Senior Configuration Management Database (CMDB) Engineer role is to own and lead the strategy, governance, and continual improvement of automated discovery capabilities to ensure the CMDB remains accurate, complete, and reliable. This role is accountable for driving crossfunctional collaboration to achieve comprehensive visibility into the IT environment, while establishing standards, oversight, and optimization practices that preserve the integrity and value of CMDB data.

Responsibilities

Geo-Salary Information

An in-person interview may be required during the hiring process

State specific pay scales for this role are as follows:

$94,458 to $179,048 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$85,871 to $162,771 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$77,283 to $146,464 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

In CA: Typical hiring range is $123,078 to $170,941

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Essential Job Functions:

• CMDB Architecture & Design
  • Own and lead the CMDB data model strategy, including CI classes, relationships, and hierarchical service models (e.g., CSDM), ensuring alignment with ITSM, ITOM, and governance requirements.
  • Establish andmaintainstandards for CI class usage, naming conventions, attributes, and relationship patterns acrosson-premisesand cloud environments.
  • Translate business and technical requirements into CMDB design artifacts, including models, diagrams, and documentation.
  • Administer andmaintainthe enterprise CMDB platform (e.g., ServiceNow), including CI lifecycle standards (create, update, retire) and core configuration.
• Discovery, Integration & Automation
  • Serve as the CMDB discovery subject matter expert, owning the standards, methodology, and optimization strategy for automated discovery tools across cloud, on-premises, and network environments, and guiding teams on schedules, probes, and patterns to ensure coverage and performance.
  • Own CMDB Discovery operations, providing oversight of discovery job health, guiding troubleshooting of failures and data discrepancies, and leading the planning and coordination of discovery rollout waves with stakeholders.
  • Define and implement integration patterns (APIs, imports,event-basedupdates) between the CMDB and external systems (monitoring, asset management, vulnerability management, cloud platforms, HR, security tools).
  • Collaborate with platform and infrastructure teams on MID server / connector strategy, connectivity, and performance tuning forCMDB-relatedjobs.
  • Create andmaintainService Mapping to accurately reflect business services and their dependencies on underlying CIs and infrastructure.
  • Partner with DevOps teams to incorporate CI/CD and application visibility into the CMDB whereappropriate.
  • Recommend and implement automation opportunities that improve CMDB data currency, coverage, and operational efficiency.
• Data Quality, Governance & Compliance
  • Ensure CI data accuracy and integrity byvalidatingdiscovered data,eliminatingduplicates, resolving discrepancies, andmaintainingconsistency across sources.
  • Define and own CMDB data quality KPIs (e.g., completeness, accuracy, freshness, relationship integrity, reconciliation success) and implement controls to meet targets.
  • Conduct regular data quality audits and remediation efforts, driving stabilization and ongoing improvement of the CMDB.
  • Build andmaintaindashboards and reports to monitor CMDB health, coverage, and quality trends; drive remediation initiatives with owning teams.
  • Establish and enforce CMDB governance policies, standards, CI ownership and stewardship models, and CI lifecycle management processes.
  • Support internal controls, audit, and regulatory/compliance requirements (e.g., SOX, PCI) related to CMDB data, discovery, and service mapping.
• Process Enablement & Partnership
  • Align CMDB processes and data with Incident, Problem, Change, Request, and Event Management workflows to enable impact analysis and faster resolution.
  • ProvideSME guidance on using CMDB data in service maps, impact analysis, risk assessments, change planning, and CAB discussions.
  • Work with architecture, infrastructure, application, cloud, security, and IT operations teams to onboardnew technologies, services, and environments into the CMDB withappropriate CImodels and relationships.
  • Support incident, problem, and change activities related to CMDB issues; perform root cause analysis and drive permanent fixes for recurring data problems.
• Documentation, Training & Support
  • Oversee and review CMDB-related work performed by junior engineers, analyst and contributing teams, ensuring quality, accuracy and compliance with established CMDB standards, models, and governance controls.
  • Provide leadership, training, and guidance to technical teams, analyst and junior engineers on CMDB usage, CI modeling standards, data stewardship practices, and governance requirements to ensure consistent and effective adoption.
  • Provide technical leadership for CMDB-related initiatives, ensuring alignment with enterprise architecture, security, and operational priorities.
  • Create andmaintaincomprehensive documentation, including CMDB data models, standards, governance guidelines, runbooks, architecture diagrams, integration specifications, and operational processes.
  • Stay current with new ServiceNow andCMDB relatedfeatures, tools, and methodologies, andleveragethis knowledge to enhance CMDB, Discovery, and Service Mapping capabilities.
  • Drive adoption of CMDB best practices across stakeholder teams and act as a subject matter expert for CMDB strategy andlong-termmaturity.
  • Lead and mentor junior engineers and analysts contributing to CMDB, Discovery, and Service Mapping workstreams.

Education:

Minimum:

• Bachelor9s degree in Computer Science, Information Systems, or related field (or equivalent experience)

Preferred:

• ServiceNow Certified Implementation Specialist 6 Discovery or CMDB
• ServiceNow Certified System Administrator (CSA) certification.

Experience

Minimum:

• 7+ years of experience with IT discovery tools and CMDB platforms.
• 7+ years of experience with ServiceNow Discovery, ITSM, CMDB platform
• 7+ years of experience with Service Mapping, Scripting & Automation using JavaScript (for ServiceNow scripting) and PowerShell, Python, or Shell scripting (for custom probes/sensors or integrations)

Preferred:

• Experienced with ITIL practices and ITSM tools.
• Experience in Agile project management methodologies.

Skills & Abilities

Minimum:

• Strong understanding of networking protocols (e.g., SNMP, WMI, SSH, HTTP/S).
• Familiarity with cloud platforms (AWS, Azure, GCP) and virtualization technologies (VMware, Hyper-V).
• Scripting experience (e.g., PowerShell, Python, Bash) for automation and troubleshooting.
• Strong design and engineering experience with ServiceNow CMDB, Discovery and Service Mapping implementation and optimization.
• Strong understanding of network topologies, firewalls, and subnets.
• Application Integration REST/SOAP APIs and MID Server configuration and troubleshooting.
• Ability to create and modify Discovery probes, patterns, and sensors.
• Knowledge of Windows and Linux/Unix Servers, Network Appliances, Enterprise Applications, Databases, Web Servers, and Cloud platforms.
• Familiarity with various data sources for CMDB CI Ingestion (e.g., SCCM, Tanium, Intune, Discovery, Event Management, etc.), configuration and troubleshooting.
• Familiarity with Identification & Reconciliation (IRE) rules.
• Familiarity creating custom CI Classifications
• Excellent communication skills, ability to work collaboratively with stakeholders at all levels.
• Strong analytical and problem-solving skills to troubleshoot complex data issues.

Preferred:

• Prior experience with ServiceNow CMDB implementation and stabilization, Event Management and Performance Analytics.

We offer many great benefits, including:

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more