The Software Business Analyst (BSA) plays a pivotal role in driving digital transformation across Workplace Services Engineering by aligning business objectives with scalable, secure technology solutions. This role serves as a strategic partner to Product Owners, Engineering, Architecture, QA, and Operations teams, ensuring clarity of requirements, regulatory compliance, and successful end0end delivery.

This is a highly technical role requiring strong expertise in batch processing ecosystems, data pipelines, and complex system dependencies. The BSA must be capable of analyzing, rationalizing, and modernizing large-scale batch environments while bridging business intent with technical execution.

Key Responsibilities

Technical & Data Collaboration

• Collaborate with Engineering, Architecture, QA, and Production Support teams to ensure high0quality delivery.
• Support solution design discussions with working knowledge of distributed systems, RESTful APIs, integration patterns, databases, and Java0based technologies.
• Analyze performance data, metrics, and feedback to drive product and process improvements.
• Utilize data aggregation, analysis, and reporting tools to surface insights and support decision0making.

Business Analysis & Requirements Management

• Collaborate with Product Owner to ensure healthy backlog for the team.
• Translate complex business, operational, and regulatory requirements into actionable backlog items.
• Perform stakeholder analysis and lead requirements elicitation sessions across business and technology teams.
• Maintain accurate, up0to0date technical and business documentation throughout the delivery lifecycle.

Process Optimization & Continuous Improvement

• Analyze current0state business processes and identify opportunities to improve efficiency, quality, and scalability.
• Create and maintain formal process artifacts including process maps, SOPs, and work instructions. Manage and Create Data flow and system interaction diagrams.
• Drive Continuous Improvement (CI) initiatives using Lean IT practices such as Value Stream Mapping, problem0solving frameworks, and benefit assessments.
• Resolve complex process issues requiring interpretation against enterprise policies, standards, and controls.

Agile Delivery & Program Execution

• Partner with Product Owners and Agile teams to align scope, timelines, dependencies, and delivery commitments.
• Lead and support Scrum teams through the full delivery lifecycle.
• Monitor progress, manage risks and dependencies, and proactively address impediments.
• Provide regular status updates to stakeholders, highlighting risks, decisions, and outcomes.

Regulatory & Compliance Support

• Ensure brokerage and workplace financial products comply with applicable regulatory and governance requirements.
• Partner with risk, compliance, and legal stakeholders to convert regulatory needs into actionable delivery items.
• Maintain audit0ready documentation and traceability.

Required Qualifications

• Bachelor0s or Master0s degree in computer science or a related discipline or equivalent professional experience.
• 7+ years of overall professional experience, including 4+ years as an IT / Software Business Analyst or similar role in a technology0driven organization.
• Strong experience working in batch processing , data pipeline, or integrity- heavy environments
• Hand -n experience with data analysis (SQL, data validation, data lineage)
• Deep understanding of system dependencies, data flows, and integration patterns
• Experience with Agile(Scrum/Kanban) delivery models
• Proven ability to create detailed system,data, and process documentation

Technical Expertise

• Familiarity withbatch scheduling/orchestration tools (Autosys, Control-M, or similar)
• Experience working withmixed technology stacks (e.g., Java, .NET, SSIS, scripting)
• Understanding ofJava, APIs, microservices, and cloud-nativearchitectures
• Knowledge ofobservability tools (Splunk, logging frameworks, monitoring dashboards)

Preferred Qualifications

• Experience inplatform modernization or large-scale transformation programs
• Exposure tocloud platforms (PCF, Kubernetes, or similar)
• Experience in financial services or regulated environments

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.