American Express

Sr Assoc-CyberOps & Assurance- Technical/ Agile Project Manager/ Scrum Master

American Express$100K — $130K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years as a Technical Project Manager/Scrum Master/Business Analyst in a large enterprise software environment
  • 7+ years in designing & implementing encryption strategies for sensitive data
  • 5+ years using Jira, Confluence & ITSM tools
  • Experience managing product backlogs for measurable outcomes in regulated industries
  • Strong understanding of Agile and Scrum methodologies alongside multiple team support
  • Demonstrated ability to translate complex requirements into actionable engineering tasks
  • Hands-on experience integrating AI tools to enhance delivery workflows
  • Effective communication skills for stakeholder alignment, with attention to detail

Responsibilities

  • Drive execution across multiple Scrum teams, ensuring clarity and quality of product backlog priorities
  • Own end-to-end backlog readiness, utilizing AI for creating and refining user stories
  • Ensure alignment between Product Owners, stakeholders, and engineering teams for business value delivery
  • Use AI to enhance the quality of the backlog, improving criteria and requirement clarity
  • Embed AI in sprint workflows to enhance decision-making and delivery consistency
  • Facilitate Scrum ceremonies and shape sprint plans for achievable commitments
  • Monitor and improve delivery metrics through data and AI insights to optimize performance

Benefits

  • Opportunity to work at the intersection of cybersecurity and data governance
  • Active use of AI to improve engineering workflows
  • Embedding transformation to a product-driven Data Security organization
  • Partnerships with multiple departments for comprehensive data protection
  • Focus on career growth within a large, established enterprise environment
Full Job Description
Job Description

The Data Security team is responsible for safeguarding the organization's most critical asset-its data-by ensuring confidentiality, integrity, and availability across all platforms and environments. Working at the intersection of cybersecurity, data governance, and privacy, the Data Security team focuses on capabilities such as data classification, encryption, secure data access, and monitoring. The team partners closely with engineering, risk, and business units to embed security controls throughout the data lifecycle-from creation and storage to sharing and archival

We are seeking a hands-on Technical Project Manager to accelerate delivery across our Data Security engineering teams. This role is embedded within day-to-day engineering workflows and is accountable for ensuring that product backlog priorities are translated into high-quality, demonstrable outcomes that meet stakeholder needs.

This position is central to our transformation to a product-driven Data Security organization, strengthening alignment between product intent and engineering execution. A key differentiator is the active use of AI to improve backlog quality, accelerate delivery, and increase the consistency and precision of engineering outputs.
This role ensures that engineering teams are consistently working on the right priorities with well-defined requirements, and delivering high-quality outcomes that meet stakeholder expectations. By embedding AI into backlog management and sprint execution, the role increases speed, reduces rework, and improves consistency across teams, enabling more scalable and predictable delivery.

Responsibilities

  • Drive execution across multiple Scrum teams, ensuring product backlog priorities are clearly defined, aligned to stakeholder needs, and delivered with high quality
  • Own end-to-end backlog readiness, including AI-assisted story creation, refinement, and decomposition into clear, testable, and demonstrable sprint deliverables
  • Ensure strong alignment between Product Owners, stakeholders, and engineering teams so that delivered work meets intended outcomes and business value
  • Use AI to enhance backlog quality, including generating acceptance criteria, identifying gaps, surfacing edge cases, and improving requirement clarity before development begins
  • Embed AI into sprint workflows to accelerate decision-making, reduce ambiguity, and improve delivery consistency
  • Facilitate Scrum ceremonies and actively shape sprint plans to ensure achievable, outcome-driven commitments
  • Monitor and improve delivery metrics such as velocity, predictability, and quality, using data and AI insights to continuously optimize performance
  • Rapidly identify and resolve blockers to maintain momentum across multiple teams
  • Drive consistent standards for backlog hygiene, definition of ready, and definition of done


Qualifications

  • 10+ years of experience as a Technical Project Manager/ Scrum Master/ Business Analyst within a large enterprise software engineering environment
  • 7+ years of experience with designing & implementing encryption strategies to protect sensitive customer data, encryption, and platform engineering environment
  • 5+ years of experience with Jira, Confluence & ITSM tools.
  • Demonstrated experience managing and refining product backlogs to deliver measurable, stakeholder-aligned outcomes in financial services or other regulated industries
  • Strong understanding of Agile and Scrum methodologies with experience supporting multiple teams through transformations
  • Proven ability to translate complex requirements into clear, actionable, and testable engineering work
  • Hands-on experience using or integrating AI tools to improve delivery workflows, backlog quality, or engineering outcomes
  • Strong communication and stakeholder alignment skills, with a focus on clarity and accountability
  • High attention to detail and a strong bias toward quality and execution and ability to hold teams accountable for delivery in a positive manner
  • Familiarity with developer platforms, APIs, or shared services models
  • Experience scaling Agile delivery practices across multiple teams and overcoming adoption challenges
  • Bachelor's degree in computer science/technology/engineering/Science/ business management or equivalent experience is mandatory.

Preferred:

Master's Degree in management, computer science, engineering or a related discipline is strongly desired

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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