Salesforce

Sr. Analyst, Product and Pricing Operations

Salesforce • $88K — $105K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5+ years in complex business and technical environments like management consulting or product operations.
  • Proven experience in designing and optimizing New Product Introduction processes.
  • Ability to translate stakeholder feedback into actionable requirements for operational improvements.
  • Strong project management skills with a focus on cross-functional change initiatives.
  • Hands-on experience with CRM, SFA, or Quote-to-Cash systems.
  • Excellent analytical, organizational, and problem-solving skills with attention to detail.
  • Exceptional written and verbal communication skills.

Responsibilities

  • Design and refine New Product Introduction frameworks for better cross-functional alignment.
  • Establish channels to collect and analyze feedback from stakeholders like Sales and Customer Support.
  • Translate stakeholder feedback into operational enhancements for improved launch success.
  • Lead operational workstreams for new product launches to ensure market readiness.
  • Support migration of customer contracts and pricing structures during integrations.
  • Coordinate cross-functional launch initiatives, tracking milestones and risks.
  • Ensure operational readiness across all aspects of product delivery and sales readiness.

Benefits

  • Hybrid work model with three days in the office each week.
  • Opportunity to work on transformative projects within a leading tech company.
  • Collaborative team environment that values proactive and self-motivated individuals.
Full Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Operations

Job Details

The Experience
You'll join the Product & Pricing Operations team at Salesforce, driving the transformation of our New Product Introduction framework and shaping how feedback from sellers, customers, and operators turns into real process improvements. You'll also play a key role in launching recently acquired products, migrating contracts, and integrating legacy offerings. This is a hybrid role with three days in office each week.

What You'll Actually Be Doing

  • Design, stand up, and continually refine NPI frameworks that streamline cross-functional alignment and scale launch throughput and capacity.
  • Establish systematic channels to collect, analyze, and synthesize feedback from internal and external stakeholders, including Sales, Customer Support, Product, and Operations.
  • Tie stakeholder feedback back to operational enhancements that improve launch success rates and the product lifecycle experience.
  • Lead key operational workstreams for newly acquired product launches to ensure rapid go-to-market readiness.
  • Support the migration of customer contracts, SKUs, and pricing structures during integration and sunsetting efforts.
  • Coordinate and lead cross-functional launch initiatives, tracking milestones, risks, and dependencies to ensure successful General Availability deployments.
  • Ensure end-to-end operational readiness across quoting, packaging, discounting, provisioning, activation, service delivery, invoicing, and sales readiness.
  • Configure, stage, deploy, and maintain product configuration data, price books, and SKUs in Salesforce.
  • Investigate and troubleshoot release blockers or production incidents in complex CRM and quote-to-cash environments.



You're Our Person If...

  • You have 3-5+ years of experience in complex business and technical environments, such as management consulting, business operations, or product operations.
  • You have a proven track record designing, transforming, or optimizing New Product Introduction processes and frameworks.
  • You can capture stakeholder feedback, translate qualitative and quantitative insights into actionable requirements, and deliver measurable operational improvements.
  • You have a strong project management background with experience driving cross-functional change and integration initiatives.
  • You have hands-on technical and functional experience with CRM, SFA, or Quote-to-Cash / Price Book systems.
  • You have strong analytical, organizational, and problem-solving skills with high attention to detail.
  • You have exceptional written and verbal communication skills.
  • You can think independently and evaluate broad downstream impacts across multi-functional organizations.
  • You're proactive, self-motivated, and a collaborative team player.



Even Better If...

  • You hold a PMP certification.
  • You have prior experience supporting acquisition integrations, product migrations, or contract transitions.
  • You have Salesforce platform experience specifically within CRM, SFA, and Quote-to-Cash / Price Book systems.
  • You're familiar with release staging, SKU architecture, and resolving release blockers.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ

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