Key responsibilities- Follow established CIE standard operating procedures from opportunity identification through delivery and hand-off to Technical Solution Architects.
- Follow established governance for creating, delivering, managing, and following up on CIE engagements.
- Coordinate the train-the-trainer enablement schedule across facilitators and technical teams.
- Monitor and confirm schedules for CIES deliveries, maintaining a calendar
- Monitor and follow up with Technical Solution Architects to ensure a seamless transition from CIE delivery to solution design.
- Support Program Lead (Nolan) with reporting details for leadership (Microsoft and WWT).
- Monitor program performance and escalate risks or gaps to Program Lead (Nolan).
- Maintain a centralized repository of approved CIE materials, recordings, facilitator resources, customer-facing content, and proof-of-execution documentation.
- Maintain a centralized repository of approved CIE materials, recordings, facilitator resources, customer-facing content, and proof-of-execution documentation
- Customer satisfaction and feedback scores reporting and tracking.
Qualifications- At least three years of experience in program or partner enablement within Microsoft technology programs.
- Strong knowledge of Microsoft Customer Immersion Experience (CIE) or comparable customer enablement programs.
- Experience coordinating programs involving multiple internal teams and external partners
- Excellent organizational skills, with demonstrated ability to manage schedules, documentation, and reporting cycles.
- Strong communication skills and confidence presenting progress updates to leadership.
- Experience collaborating with Technical Architects or delivery teams is an asset.
Not sure if you qualify? Think about applying anyway:We understand that not everyone brings 100% of the skills and experience for the role.
At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.
Why You'll Love Working Here:- The People: You'll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
- High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
- Flexibility: Plan your workdays in a way that suits you best
- Award-Winning Workplace: Proudly recognized as a Great Place to Work for 21 consecutive years
- Inclusive Culture: We are committed to a company culture where every team member can be their authentic self
- Competitive Benefits: Benefit from competitive perks that start on day one
Job Requisition ID: 7731
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