We are seeking a highly motivated and experienced Senior Engineer, AI Enablement to join our team. In this role, you will lead the design, development, and implementation of scalable AI solutions that support a broad array of AI initiatives across RBI and its brands. You will partner closely with business stakeholders, product teams, data engineers, and analytics leaders to solve complex business challenges. This role requires strong technical expertise, strategic thinking, and the ability to drive projects from concept through production deployment while mentoring junior team members and influencing technical direction. You will be expected to stay at the forefront of AI advancements, continuously evaluating emerging technologies and translating new AI capabilities into practical, high-impact solutions that enhance and expand RBI's ecosystem. RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week out of our office in Miami, FL or Toronto, Ontario. What You'll Do - Lead the end-to-end development of AI solutions that directly serve our franchisees, including complex conversational interfaces, autonomous agents, and intelligent automation systems. You will architect systems that handle real-world ambiguity, integrate with brand data, and operate reliably at the scale of Tim Hortons, Burger King, Popeyes, and Firehouse Subs. - Build and deploy production-grade autonomous agents capable of executing multi-step workflows, reasoning over brand and operational data, and acting on behalf of franchisees and corporate users. Our team designs and builds chatbot experiences that go beyond simple Q&A to deliver genuine business value. - Partner with brand and data teams to identify automation opportunities, scope solutions, and ship working software quickly. Translate ambiguous business problems into well-architected technical solutions and move them from prototype to production with appropriate engineering rigor. - Mentor junior engineers, contribute to engineering standards and best practices, and help shape the technical direction of the AI Enablement function. What You'll Bring - Proven experience building production AI applications, including LLM-powered chatbots, retrieval-augmented systems, and autonomous agents - Hands-on experience with modern AI development frameworks and agent orchestration patterns - Strong agentic coding fluency, using AI coding assistants to accelerate development without sacrificing code quality - Ability to evaluate model outputs, design evaluation harnesses, and iterate on prompt and system design based on real performance data Software Engineering Fundamentals - Strong programming skills in Python and at least one other modern language such as TypeScript. - Experience designing and shipping production services, including API design, data modeling, and asynchronous processing - Deep understanding of secure coding practices, including input validation, secrets management, authentication and authorization patterns - Familiarity with handling sensitive data, including PII, payment data, and franchisee operational data DevOps and Infrastructure - Strong proficiency in Infrastructure as Code with Terraform, including module design, state management, and multi-environment deployments - Experience building and maintaining CI/CD pipelines using tools such as GitHub Actions, GitLab CI, or equivalent - Working knowledge of AWS, including IAM, networking, compute, and managed AI services - Container and orchestration experience with Docker and Kubernetes or equivalent managed services - Observability mindset, with experience instrumenting systems for logging, metrics, and tracing using tools such as Datadog Data and Integration - Comfort working with modern data platforms, including Snowflake, and understanding of how AI systems consume and produce structured and unstructured data - Experience integrating with enterprise systems, APIs, and third-party platforms - Familiarity with vector databases, embeddings, and retrieval patterns Collaboration and Leadership - Track record of partnering with non-technical stakeholders to scope and deliver high-impact work - Strong written and verbal communication skills, with the ability to explain technical tradeoffs to brand, product, and executive audiences - Experience mentoring engineers and raising the technical bar of a team - Bias toward shipping, balanced with sound judgment about when to invest in quality, security, and scalability What Sets You Apart - Experience in retail, restaurant, or franchise environments - Familiarity with the Anthropic API, Claude, MCP, or comparable enterprise AI platforms - Experience deploying AI solutions to non-technical end users at scale - Background in security engineering or building systems subject to enterprise security review - Experience working with Snowflake and modern cloud data platforms preferred. - Familiarity with containerization and orchestration technologies such as Docker and Kubernetes preferred. - Strong analytical, problem-solving, and systems-thinking capabilities. - Demonstrated ability to lead projects and influence technical direction across cross-functional teams. - Excellent communication and presentation skills with the ability to explain complex technical concepts to business stakeholders. - Experience mentoring junior engineers or leading technical initiatives preferred. This position is eligible to participate in the Company's annual discretionary bonus plan, subject to the terms and conditions of the incentive program, based on individual and company performance metrics. This position may also be eligible for additional compensation in the form of equity grants pursuant to the Company's long-term incentive plan. This posting is for an existing vacancy. Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.