Job Summary:

We are seeking an experienced Sr. Account Executive to manage a portfolio of merchant partners generating between $20M and $100M in annual revenue. This role is responsible for driving revenue growth, ensuring client satisfaction, and fostering strong relationships with key decision-makers. The Sr. Account Executive will leverage deep performance marketing expertise to develop strategic plans that align with both internal objectives and client goals. They are responsible for delivering a superior level of service and results to our partners.

Key Responsibilities:

• Own revenue targets for a set portfolio of merchant partners, ensuring profitability of deals while achieving semi-annual growth targets.

• Develop and execute strategic plans that align with merchant objectives and maximize revenue opportunities.

• Analyze and forecast deal structures, trends, and performance metrics to identify growth opportunities.

• Lead the development and delivery of pitches and proposals for new opportunities within existing accounts.

• Conduct regular business reviews (monthly, quarterly, semi-annual, as determined by leadership) to track progress, optimize performance, and identify new opportunities.

• Build and maintain relationships with key decision-makers at merchant organizations to enhance partnerships and drive long-term success.

• Act as the client advocate, ensuring needs are met while aligning with Rakuten’s strategic priorities.

• Partner with internal teams (Account Managers, Revenue Planning, Executives, Marketing, Business Intelligence, Product, etc.) to ensure seamless execution and support for merchant initiatives.

• Provide coaching and guidance to Account Managers as needed to help them develop and refine client strategies.

• Collaborate with Finance and Accounting teams on collections and ensure seamless resolution of account-related technical issues.

• Represent Rakuten at industry events and conferences, positioning the company as a leader in the performance marketing space.

• Stay up to date on industry trends, competitive landscape, and best practices to continuously enhance the value provided to partners.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong track record of driving revenue growth and managing high-value merchant relationships.

• Experience in structuring, forecasting, and negotiating deals with a deep understanding of financial and performance metrics.

• Proven ability to develop and deliver compelling presentations and pitches for complex products and partnerships.

• Strong analytical skills to interpret performance data, identify trends, and develop actionable insights for merchant partners.

• Ability to think strategically and craft tailored solutions that align with both client objectives and Rakuten’s business goals.

• Excellent communication, negotiation, and presentation skills to engage senior stakeholders and decision-makers.

• Ability to influence cross-functional teams and drive alignment across different departments.

Minimum Requirements:

• Bachelor’s degree in a relevant field (Business, Marketing, Economics, or related)

• 5–7 years of experience in account management, sales, or business development, preferably in performance marketing, affiliate marketing, or digital advertising.

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

As part of our Rakuten interview process, we encourage applicants to use their own words, rather than AI-generated content. Tell us your story in a way that's personal and authentic.

At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.