We are looking for a skilled engineer with disciplines that incorporateaspects of software systems engineering and operations. We are combining theseskills to come up with better ways of managing and operating applications. What you’ll do: Engineering Delivery & Technical Contribution • Contribute to technical execution of team priorities, supporting both operational stability andautomation initiatives under guidance of senior engineers.• Assist in investigating and resolving complex technical issues, learning to analyze situationsand apply sound judgment to determine appropriate approaches.• Begin developing an SRE mindset by learning to identify and address operational problemssystematically. Operations & Incident Management • Participate in production operations support for Cloud and Login Platforms — includingincident triage, root cause analysis, and remediation activities.• Triage and respond to alerts under guidance, learning to diagnose and resolve issues withminimal risk and clear communication.• Follow and contribute to standard operational processes, KPIs, and practices that maintainplatform availability, reliability, and maintainability.• Build familiarity with processes and controls that meet regulatory and security guidelinesapplicable to financial institution platforms.• Identify operational inefficiencies and propose improvements, contributing to measurablestability gains.• Participate in on-call support rotation for mission-critical application workflows. Automation & AI/ML-Driven Operations • Assist in building and maintaining production automation solutions that reduce manual toiland improve operational throughput.• Learn to leverage AI/ML capabilities to enhance automation pipelines, observability, andproactive operational responses. • Contribute to expanding automation coverage across deployment, monitoring, alerting, andself-healing workflows for Cloud and Login Platforms.• Help build and maintain application dashboards for proactive monitoring and set up alerts forearly issue determination.• Develop and maintain tools and instrumentation that support application rollout validationand operational visibility.• Explore and apply AI/ML-based approaches (e.g., anomaly detection, predictive alerting) toimprove platform reliability under team guidance.• Support CI/CD pipeline maintenance and contribute to reducing friction in software deliveryprocesses.• Assist with capacity planning activities using data and trend analysis.Collaboration & Cross-functional Contribution• Work alongside engineers, platform teams, and business partners to deliver technicalsolutions aligned with platform objectives.• Document solutions and share learnings to contribute to team knowledge and capability.• Support continuous improvement efforts by contributing to process refinements andefficiency improvements in project deliveries and ongoing support activities. What you have To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have. Qualifications • 1–2 years of experience supporting or administering enterprise-level platforms in a technical role.• 1+ years of experience writing automation scripts or building monitoring dashboards and alerts, and current working experience with Schwab systems and processes• Basic understanding of SDLC concepts and operational reliability practices.• Hands-on familiarity with systems administration, monitoring, or deployment activities in Cloudand/or hybrid environments. • Exposure to Windows Server (2022)/Linux hosted via Virtual Machine.• Working knowledge of IP networking concepts including DNS, DHCP, firewalls, and IP routing.• Basic understanding of distributed systems and high-availability concepts.• Linux and/or Windows system administration fundamentals, including troubleshooting and basicperformance tuning.• Basic development proficiency in one or more languages: .NET, PowerShell, Java, Python, orBash.• Exposure to one or more databases: SQL Server, Oracle, or MongoDB.• Exposure to observability and monitoring tools such as Splunk, Grafana, ThousandEyes,Extrahope, Moogsoft or equivalent.• Bachelor’s degree in computer science or related discipline (or equivalent experience). Helpful Skills: • Curiosity about AI/ML operations tooling, AIOps platforms, or ML-assisted observability.• Any exposure to integrating automation with operational workflows.• Financial services industry exposure or awareness of regulatory/compliance environments.• Familiarity with CI/CD tools (Harness, Jenkins, GitHub Actions) or GitOps concepts.• Basic exposure to container orchestration (Kubernetes, OpenShift) or cloud platforms (AWS,Azure, or GCP).• Agile/SAFe methodology experience or coursework.• Exposure to message brokers such as Solace, RabbitMQ, IBM MQ, or Kafka.Personal Skills:• Eager learner with strong customer orientation and a desire to see problems through toresolution.• Growing sense of ownership — willing to raise issues, ask questions, and follow through oncommitments. Classification: Schwab Internal• Curiosity and persistence when digging into technical issues in complex environments.• A self-starter who can work independently on well-defined tasks while knowing when to ask forhelp.• Collaborative communicator who contributes actively to team discussions and documentation In addition to the salary range, this role is also eligible for bonus or incentive opportunities