Enbridge Inc

Specialist I, IT Service Management Office - ITOM & CMDB

Enbridge Inc • $80K — $95K *
Calgary, AB T1Y 7M8In-Person
Information Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 6+ years of experience in ServiceNow and IT Operations Management or related fields.
  • Strong hands-on experience with ServiceNow ITOM and ITSM modules.
  • Proven ability to design and govern enterprise CMDB solutions in complex technology settings.
  • Demonstrated proficiency in ServiceNow development using JavaScript and related tools.
  • Experience with integrations between ServiceNow and various platforms.
  • Knowledge of cloud and infrastructure architectures, especially Azure and AWS.
  • Strong understanding of ITIL-based processes.
  • Excellent communication and leadership skills.

Responsibilities

  • Lead strategy and governance for ServiceNow ITOM capabilities.
  • Own and manage the enterprise CMDB, ensuring data integrity and compliance.
  • Define and enforce CMDB governance standards and audit requirements.
  • Design and optimize discovery and service mapping solutions for hybrid environments.
  • Develop and enhance ServiceNow solutions leveraging modern development tools.
  • Lead architecture and support for ITOM and CMDB-related solutions.
  • Drive automation initiatives for improved efficiency and service visibility.
  • Partner with various teams to maintain accurate service maps and CI relationships.

Benefits

  • Flexible benefits program tailored to individual family needs.
  • Up to 20 weeks paid maternity leave and up to 12 weeks for other eligible parents.
  • Valuable retirement savings plans with company stock options.
  • Generous paid time off including vacation, sick leave, and holidays.
  • Employee and Family Assistance Program for additional support.
  • Wellness Program promoting physical, mental, and financial well-being.
  • Hybrid work model offering flexibility in work location and schedule.
Full Job Description
Posting End Date:
August 06, 2026

Employee Type:
Regular-Full time

Union/Non:
This is a non-union position

What You Will Do:
  • Lead the strategy, governance, and optimization of ServiceNow ITOM capabilities, including CMDB, Discovery, Service Mapping, Event Management, and integrations.
  • Own the enterprise CMDB and Configuration Management practice, ensuring data accuracy, integrity, compliance, and lifecycle management.
  • Define and enforce CMDB governance standards, data quality controls, identification and reconciliation rules, and audit requirements.
  • Design and optimize Discovery, Cloud Discovery, and Service Mapping solutions across hybrid technology environments.
  • Develop and enhance ServiceNow solutions using JavaScript, Flow Designer, Integration Hub, and REST/SOAP integrations.
  • Lead the architecture, development, and support of ServiceNow ITOM and CMDB-related solutions and integrations.
  • Drive automation and operational intelligence initiatives to improve service visibility, efficiency, and reliability.
  • Partner with Infrastructure, Cloud, Security, Network, and Application teams to maintain accurate service maps, CI relationships, and dependency models.
  • Leverage CMDB and service mapping data to support Incident, Problem, Change, Asset, and Configuration Management processes.
  • Act as a senior technical advisor during major incidents, accelerating root cause analysis and service restoration.
  • Develop ITOM and CMDB roadmaps, standards, and best practices to advance platform maturity.
  • Provide technical leadership and mentorship while aligning ITOM and CMDB capabilities with business and operational objectives.


Who You Are:
  • University degree in Information Technology, Computer Science, Engineering, or a related discipline, with 6+ years of experience in ServiceNow, IT Operations Management, Configuration Management, Enterprise Service Management, or related disciplines.
  • Strong hands-on experience with ServiceNow ITOM and ITSM modules, including: CMDB, Discovery, Service Mapping, Event Management, Service Graph Connectors, Cloud Discovery, Operational Intelligence/AIOps
  • Proven experience designing, implementing, and governing enterprise CMDB and Configuration Management solutions within large and complex hybrid technology environments.
  • Demonstrated ServiceNow development experience using JavaScript, Business Rules, UI Policies, Flow Designer etc.
  • Experience designing and supporting integrations between ServiceNow and enterprise monitoring, observability, infrastructure, cloud, and asset management platforms.
  • Strong understanding of CI lifecycle management, data governance, identification and reconciliation rules, service mapping, and dependency modeling.
  • Knowledge of cloud, infrastructure, networking, databases, virtualization, and application architectures, including platforms such as Azure and AWS.
  • Experience supporting ITIL-based processes, including Incident, Problem, Change, Asset, and Configuration Management.
  • Demonstrated ability to develop governance frameworks, standards, metrics, and service maturity initiatives while influencing stakeholders across multiple teams.
  • Excellent leadership, communication, analytical, troubleshooting, and problem-solving skills, with a strong customer focus and attention to detail.


Preferred:
  • ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (Discovery), ServiceNow Certified Implementation Specialist (Service Mapping), ServiceNow Certified Implementation Specialist (ITOM).
  • ServiceNow Certified Technical Architect (CTA) or equivalent advanced ServiceNow certifications.
  • ITIL v4 Managing Professional, ITIL Expert, or equivalent IT Service Management certifications.


Working Conditions:
  • Office Environment.


Benefits:
  • A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
  • A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
  • Valuable retirement savings plans, including a savings plan with company stock as an investment option.
  • Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
  • An Employee and Family Assistance Program.
  • A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
  • Enbridge's FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.


About Enbridge Inc

Enbridge Inc Careers

Join the dynamic team at Enbridge Inc, a leader in energy delivery, and be part of a company that values innovation, leadership, and diversity. At Enbridge Inc, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a future-focused industry leader.

Work You’ll Do

At Enbridge Inc, every position plays a crucial role in our mission to safely and reliably deliver the energy people need and want. Here, your career will flourish as you work alongside over 11,000 professionals, each committed to making a positive impact through their skills and dedication.

Explore Our Job Opportunities

Whether you're seeking an entry-level position or a more senior role, Enbridge Inc offers a range of employment opportunities across various disciplines. Our team is constantly growing, and we are always on the lookout for passionate, creative, and solution-driven team players.

Internship Programs

Kickstart your career with Enbridge Inc’s internship programs. Gain invaluable industry experience, develop your professional skills, and network with experts. Our internships provide a solid foundation for building a successful career in the energy sector.

Professional Growth and Development

Enbridge Inc is committed to the professional development of its employees. With comprehensive training programs, including leadership development and diversity training, we ensure that our team is equipped for success in a rapidly evolving industry.

Benefits and Culture

Choosing a career at Enbridge Inc means more than just employment. It means being part of a culture that promotes health, well-being, and balance. Enjoy competitive benefits, a supportive network, and opportunities to engage in meaningful work that contributes to a sustainable future.

Innovation and Leadership

Drive innovation and lead industry transformation with Enbridge Inc. Our collaborative environment encourages new ideas and solutions that enhance efficiency and effectiveness. Be at the forefront of the energy sector with a company that embraces change and values leadership.

Join Our Team

Ready to advance your career at Enbridge Inc? Explore the positions available that match your skills and interests. We are hiring individuals who are curious, enthusiastic, and ready to make a difference.

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Apply Now

Your future at Enbridge Inc starts here. Submit your resume, prepare for your interview, and join a team that’s dedicated to excellence and innovation in the energy sector. Discover how your career can thrive at Enbridge Inc, where every job is a step towards a sustainable future.

SEARCH ENBRIDGE INC JOBS

Join Enbridge Inc and be part of a company that is not just about filling positions but about fostering a community of innovation and leadership. See what exciting and rewarding opportunities await you in our diverse and growing team.
Learn more about Enbridge Inc
Size
10,900 employees
Market Cap
$78.9 billion
Industry
Energy & Utilities
Founded
1949
5 Year Trend
+6.4%
NASDAQ
ENB
* Ladders Estimates

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