Senior Technical Product Manager- ServiceNow

LifeWorks, Inc. • $86K — $136K *
Calgary, AB T1Y 7M8In-Person
Enterprise Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Proven experience leading complex transformation projects with a record of high-quality delivery.
  • Deep knowledge of ServiceNow and/or Netcracker, including current capabilities and industry trends.
  • Strong technical expertise in at least one domain: operating systems, cloud applications, databases, or networks.
  • Excellent planning, analysis, and problem-solving skills.
  • Financial acumen to build business cases that balance benefits, costs, and ROI.
  • Familiarity with Agile (SAFe), Waterfall, DevOps, and tools such as JIRA and Scrum.
  • Strong collaboration skills to engage stakeholders and mentor team members.

Responsibilities

  • Act as Sr Technical Product Manager for specific value chain roadmap initiatives, defining vision and priorities.
  • Provide business and technical leadership on infrastructure and service management solutions.
  • Lead roadmap execution by streamlining processes and optimizing workflows.
  • Build trusted relationships with stakeholders across TELUS Business Solutions.
  • Guide business case development and inform roadmap priorities.
  • Mentor and collaborate with team members to support their growth.
  • Deliver regular status updates and highlight risks and mitigation strategies.

Benefits

  • Collaborative and inclusive work environment celebrating success.
  • Continuous learning and professional growth opportunities.
  • Influence multiple teams and have a meaningful impact on service management.
  • Flexible work arrangements, including in-office and virtual options.
  • Generous company-matched pension and share purchase programs.
  • Opportunity to give back to the community through various initiatives.
  • Comprehensive total rewards package including competitive salary and vacation.
Full Job Description
Description

We are seeking a Sr Technical Product Manager to lead the evolution of key elements of our ServiceNow and adjacent ecosystem as part of our Managed Service Transformation program which strives to accelerate TELUS Business Solutions evolution in the market. In this role, you'll combine product ownership, technical expertise, and business acumen to drive roadmap initiatives that improve customer experience, enhance operational efficiency, and support revenue growth. You'll have the opportunity to influence strategy, lead delivery, and shape the future of TELUS's service management capabilities.

What You'll Do

  • Act as Sr Technical Product Manager for specific value chain roadmap initiatives, defining vision, scope, and priorities
  • Provide business & technical leadership and consulting on infrastructure and service management solutions
  • Lead roadmap execution: streamline processes, optimize workflows, and maximize ServiceNow and adjacent systems and align to desired business outcomes
  • Build strong, trusted relationships with stakeholders across TELUS Business Solutions
  • Guide business case development and provide input on roadmap priorities
  • Mentor and collaborate with team members, supporting their growth and success
  • Deliver clear and regular status updates, highlighting risks and mitigation plans


Qualifications

What You Bring

  • Proven experience leading complex transformation projects with a track record of high-quality delivery
  • Deep knowledge of ServiceNow and/or Netcracker (current capabilities, roadmap, and industry trends). (Mandatory)
  • Strong technical expertise in at least one domain: operating systems, cloud applications, databases, or networks
  • Excellent planning, analysis, and problem-solving skills
  • Financial acumen: ability to build business cases that balance benefits, costs, and ROI
  • Familiarity with Agile (SAFe), Waterfall, DevOps, and tools such as JIRA, ServiceNow, Kanban, and Scrum
  • Strong collaboration skills with the ability to engage stakeholders and mentor team members


Preferred Qualifications

  • ServiceNow certifications (CIS - ITSM, CSM, SPM, TPSM, etc.)
  • ITIL, Agile, Lean Six Sigma, or Business Analysis certifications/courses
  • Post-secondary diploma or equivalent experience
  • 5-7 years of relevant experience
  • Bilingual (English/French) an asset


What We Offer

  • A collaborative, inclusive environment where celebrating success is part of our culture
  • Opportunities for continuous learning and professional growth across technology, customer experience, and industry best practices
  • The chance to influence multiple teams, build strong relationships, and deliver meaningful impact
  • A workplace where we work hard, celebrate together, and have fun along the way


Join us in shaping the future of TELUS service management. If you are passionate about driving transformation and thrive in a fast-paced, collaborative environment, we want to hear from you!

Salary Range: $86,000-$136,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more ...


Job Type: This is for a current vacancy

About LifeWorks, Inc.

LifeWorks, Inc. Careers

Joining LifeWorks, Inc. presents an unparalleled opportunity to become part of a leading team dedicated to professional growth and innovation in the industry. LifeWorks, Inc. is renowned for its commitment to excellence and a culture that fosters diversity and leadership.

Explore Job Opportunities

LifeWorks, Inc. offers a variety of job opportunities that cater to a range of skills and professional interests. Whether seeking an entry-level position or a more senior role, LifeWorks, Inc. provides a platform for career advancement and personal development.

Internship Programs

Embark on a professional journey with LifeWorks, Inc. through its dynamic internship programs. These opportunities allow individuals to gain hands-on experience, enhance their resumes, and develop essential skills in a real-world setting. Internships at LifeWorks, Inc. are a stepping stone to full-time employment and a flourishing career.

Professional Growth and Benefits

LifeWorks, Inc. is dedicated to the professional growth of its team members, offering extensive training and development programs. Employees enjoy comprehensive benefits that support both their professional and personal lives, ensuring a well-rounded employment experience.

Inclusive Culture and Diversity

The company prides itself on a workplace culture rooted in diversity and inclusion. LifeWorks, Inc. believes that a diverse team inspires innovation and enhances problem-solving capabilities. Through diversity training and inclusive hiring practices, LifeWorks, Inc. ensures that all team members have the opportunity to contribute and succeed.

Networking and Leadership Development

LifeWorks, Inc. encourages its employees to engage in networking and leadership development activities. These initiatives are designed to build strong professional networks and develop the leadership skills necessary for career advancement within the company.

Innovation at LifeWorks, Inc.

At the forefront of innovation, LifeWorks, Inc. continually seeks to implement cutting-edge solutions and services. The team at LifeWorks, Inc. is composed of dedicated professionals who bring creativity and expertise to every project, driving the company's success in a competitive market.

Hiring Process

The hiring process at LifeWorks, Inc. is designed to identify and attract top talent. Candidates undergo a thorough interview process that assesses their skills, cultural fit, and potential for growth within the company. LifeWorks, Inc. values transparency and communication, ensuring that all applicants receive timely updates and feedback.

Career Opportunities Await

LifeWorks, Inc. is actively hiring and looking for motivated individuals who are ready to take their careers to the next level. Explore the open positions and find where your skills and passions align with the needs of LifeWorks, Inc.

Stay Connected with LifeWorks, Inc. Careers

Stay informed about the latest news, job alerts, and career tips from LifeWorks, Inc. by subscribing to updates. Tailor your subscription to receive information that matches your career interests and professional goals.

SEARCH LIFEWORKS, INC. JOBS

READ CAREERS BLOG

LifeWorks, Inc. is not just a company; it's a place where careers are nurtured, and futures are built. Join the team and be part of a community that values hard work, creativity, and a commitment to excellence.
Learn more about LifeWorks, Inc.
Industry
Healthcare
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at LifeWorks, Inc.

More Enterprise Technology Jobs

Find similar Senior Technical Product Manager- ServiceNow jobs:

NationwideCalgary, AB