Description

Solutions Engineer

Location: San Francisco, California (Remote)

Position Type: Full-Time

Vacancy Status: This posting is for an existing vacancy.

About the Role

As a Solutions Engineer at Voices, you will serve as the essential technical bridge between our clients and our internal teams. This role is unique because it sits at the intersection of high-growth AI technology and professional audio production. You will act as our "Technical Librarian" for resale data and the go-to expert for our Recording Studio, ensuring that complex AI and audio requirements are translated into seamless, actionable project scopes.

Responsibilities

In this role, you'll take ownership of the following key areas:

• Technical Sales Consultation: Join sales calls as the subject matter expert and lead technical demos for the Voices Recording Studio to build client trust and drive conversions.
• Project Scoping & Intake: Define and confirm technical requirements-including formatting, metadata, and JSON structures-during the RFP and project intake phases.
• Resale Data Management: Curate and organize our resale data library, acting as the "Source of Truth" to provide accurate samples and data-driven proposals for the sales team.
• Cross-Functional Coordination: Review internal contracts to ensure technical feasibility and work closely with Legal and Finance teams to minimize operational risk.
• Technical Accuracy: Distinguish between flexible "alternative" suggestions and "strict" technical requirements to ensure project deliverables align perfectly with client infrastructure.

What You Bring

We're looking for someone who brings some or all of the following:

• Educational Background: A Bachelor's degree in Computer Science, Audio Engineering, Data Science, or a related field (or equivalent professional experience).
• Industry Literacy: A strong foundational knowledge of the AI industry, specifically how audio and speech datasets impact machine learning outcomes.
• Audio Expertise: Deep understanding of signal chains, recording logistics, and audio specifications.
• Data Proficiency: Mastery of studio workflows, including script formatting, metadata architecture, and file output types (JSON, WAV, etc.).
• Communication Skills: The ability to translate complex "tech-speak" for non-technical stakeholders and review contractual language for technical accuracy.
• Core Competencies: High proficiency in customer focus, negotiation, resilience, and communication.

Perks & Benefits

In addition to competitive compensation, we offer a range of perks that support your growth, wellbeing, and day-to-day flexibility. Here's what you can look forward to:

• Generous Vacation: We offer 15 days of annual vacation (pro-rated for your first year), plus additional paid leave during our scheduled summer and winter holiday closures.
• Personal Time: Take care of what matters with 5 paid personal days and 3 unpaid personal days annually
• Comprehensive Health Coverage: Access to health and dental benefits after just 3 months of employment
• Hybrid Flexibility: Enjoy the best of both worlds with our hybrid work environment
• Performance Bonus Program: Recognizing your impact with bonus opportunities tied to company and individual performance
• Learning & Development Support: We invest in your growth with a dedicated L&D budget and coverage for platforms like LinkedIn Learning, Udemy, Codecademy, and more
• Community Impact: We empower you to give back with 8 hours of paid volunteer time annually, allowing you to support the causes and nonprofits that matter most to you.
• A Great Team: Work with genuinely kind, smart, and talented people who love what they do (and know how to have fun doing it).

Remote Work Details: While you are always welcome at our Ontario hub, your attendance is optional. If we ever require your presence for a specific event, we've got you covered: travel and accommodations will be fully funded.

Compensation

OTE Range: $120,000-$190,000

A typical hire for this role generally falls between the minimum and midpoint of the range based on skills, experience, qualifications and internal equity. Employees grow through the range based on performance and demonstrated competencies.

Additional Notes

• All interviewed candidates will receive notification within 45 days of final interviews.
• Our Use of AI in Recruitment: We use an AI tool in our applicant tracking system (Jobvite) to check how well a candidate's experience aligns with the job requirements. This feature, called Talent Match, may label an application as a match or leave it unlabelled. It does not make decisions or reject candidates. Every application is reviewed by our People Operations team.

Apply Online

If this sounds like a role where you'd thrive, we'd love to hear from you. Interested candidates are encouraged to send their cover letter and résumé by completing the online application. By doing so, your resume is guaranteed to be reviewed.

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