Our ideal candidate will be hybrid in either NYC or Boston. Other locations are not being considered at this time.

Your Mission:

You will work with a team of sales engineers spread across Europe and the US to help secure the codebases of Fortune 500 companies and next-gen unicorns by seamlessly implementing GitGuardian's technology into their Software Delivery Life Cycle: both SaaS and on-premise versions, from POCs through to production.

Your primary responsibilities will be:

• Shepherd successful deployments: Closely guide the full implementation process to ensure smooth rollouts, while establishing control procedures to prevent customer-facing issues.
• Act as the technical expert post-sales: Partner with Customer Success Managers as the primary technical point of contact for our customers.
• Solve technical challenges: Investigate bugs, troubleshoot customer environments, and resolve issues with varied technical context.
• Drive continuous improvement: Enhance deployment processes and the tooling provided to customers for monitoring their instances.
• Build deep product expertise: Develop comprehensive knowledge of GitGuardian's platform to better serve customers and contribute to product evolution

This role sits at the intersection of customer success and technical excellence: you'll ensure our enterprise customers extract maximum value from their relationship with GitGuardian, all while continuously refining how we deploy and support our platform.

Technical environment you'll be working in:

Backend: Python + Django, Go, RabbitMQ, Redis
DB: Elasticsearch (+ Kibana), PostgreSQL
Frontend: React / Typescript
Deployment: Kubernetes, Docker, HELM, Terraform, AWS

Who You Are:

Here's what we consider essential for success:

• Ability to support varied customers across Europe and the US
• Strong understanding of the modern Software Development Life Cycle (SDLC): an ability to read code and work on patching it, understand how GitGuardian's product integrates into SDLC workflows (familiarity with Python is a plus)
• Kubernetes and deployment expertise: significant experience using Kubernetes in production, an understanding of cloud hosting (AWS, Azure, or GCP), deploying and debugging on-premise solutions, managing containers, investigating network issues, working with Linux servers, and writing shell scripts.
• Analytical problem-solving skills: an ability to investigate and understand different customer environments, ask the right questions and troubleshoot effectively.
• Customer-facing mindset: ability to explain complex technical topics in simple terms to non-technical stakeholders, with clear communication and patience.

Our interview process:

1. Video call with a Talent Acquisition team member

To discover your professional projects and evaluate if there could be a mutual match.

2. Team interview: Meet the team and/or your future manager

To know more about yourself and your achievements, and present to you the team.

3. Business case

To work at home and to present to the team.

Objective: to evaluate your skills for the position and project yourself into the role.

4. Final interview with the CEO

Eric will detail our company's vision and ambitions for the next couple of years.

Benefits:

• 🌴⛱ 25 days of PTO (employees are strongly encouraged to use all of it!)
• 🗓 10 public holidays
• 🧘♂ Health, Dental & Vision insurance (80% coverage), for individuals and their families
• Short term & long term disability insurance (100% paid)
• 🌎 Travel policy including to our annual off-sites ('23 was South of France!)
• Up to $300 towards your home office set-up
• 🔌 Monthly remote work stipend $70
• 🙌 Complimentary access to Talk Space
• 🤝 Referral bonus of $4000 for any new Guardians we might hire thanks to you
• 💳 Pre-tax commuter plan access
• 💰 401(k) with Empower

The salary range for this position is expected to be $215,000-$235,000 per year. Actual compensation will be determined on factors such as location, relevant experience, skills, and other qualifications. This range represents the expected base pay for this role; additional compensation may include equity, and/or other benefits.

Team Customer Care Role Solution Engineer Locations New York City Remote status Hybrid Employment type Full-time