Solutions EngineerDepartment: Sales
Employment Type: Full Time
Location: New York, US
Reporting To: Alan Sanie
Compensation: $150,000 - $165,000 / year
DescriptionWe are looking for a Solutions Engineer, who will work closely with our Sales team and collaborate with Customer Success to deliver exceptional customer experiences from first conversation through to long-term partnership.
This is an exciting opportunity to influence business growth by helping leading brands solve real-world challenges. You'll analyse customer requirements, design tailored solutions, and deliver compelling product demonstrations that clearly communicate value and play a key role in converting prospects into customers.
A little about you...- 4+ years' experience supporting Sales, Pre-Sales, Solutions Consulting, or Technical Consulting teams within a SaaS environment.
- Proven ability to translate complex technical concepts into clear business value for both technical and non-technical audiences.
- Experience leading discovery conversations to understand customer challenges and design impactful solutions.
- Experience presenting and demonstrating technical solutions to a broad range of stakeholders, from IT teams and system administrators through to senior business leaders.
- Hands-on experience supporting cloud-based SaaS platforms, integrations, and enterprise software implementations.
- Experience working with APIs, custom integrations, data migrations, and technical implementation projects.
- Exposure to software development practices, including Agile delivery, testing, release management, and deployment methodologies.
- Experience collaborating with Product, Engineering, Customer Success, and Sales teams to deliver successful customer outcomes.
- Strong understanding of cloud architecture principles, including multi-tenant SaaS environments, scalability, high availability, disaster recovery, and global data residency requirements.
- Knowledge of AWS and/or Azure cloud technologies, networking concepts, infrastructure design, monitoring, security, and compliance best practices.
- Understanding of enterprise architecture and how business systems integrate across complex technology ecosystems.
- Working knowledge of modern web technologies, including JavaScript/TypeScript, HTML, CSS, REST APIs, JSON, webhooks, and SDKs.
- Understanding of software design principles, application architecture, coding practices, and technical solution design.
- Knowledge of authentication and identity management technologies, including SAML, SCIM, OAuth 2.0, OpenID Connect (OIDC), and Single Sign-On (SSO).
- Familiarity with security and compliance requirements, including GDPR, data protection, encryption, access controls, and governance frameworks.
- Understanding of integration patterns and enterprise platforms, including Microsoft 365, SharePoint, Teams, HRIS/HCM systems, and Business Intelligence solutions.
- Knowledge of migration strategies, deployment approaches, and CI/CD practices, with an appreciation for enterprise change management processes.
- Naturally curious with a genuine passion for technology, innovation, and continuous learning.
- Customer-focused with a strong desire to understand business challenges and deliver value-driven solutions.
- Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences.
- Strong analytical and problem-solving abilities, balancing technical requirements with commercial objectives.
- Confident discussing architecture, development, integrations, and security concepts with customers and internal stakeholders.
- Collaborative and team-oriented, with the ability to build strong relationships across Sales, Product, Engineering, and Customer Success functions.
- Organised, self-motivated, and comfortable managing multiple priorities in a fast-paced environment.
- Commercially aware, proactive, and motivated by helping organisations succeed through technology.
About the role...- Manage the technical setup of demo environments - connecting our platform to 3rd-party integrations via our Marketplace suite of tools
- Read and parse extensive RFI/RFP documents to understand prospect needs - working closely with the Sales Team to build insights into what the foundational needs of each opportunity are
- Create and deliver compelling demos of the platform which are tailored to the prospective customer's frame of context
- Be a product expert (with lots of help from our extensive training materials)
- Think on your feet (or, office chair) - when quizzed by prospective customer teams across diverse functions such as IT, HR, Communications, and Leadership
- Continually learn about, and deliver presentations on, the platform roadmap - with a focus on the benefits of the features we're developing
- Analyse the sales lifecycle and suggest refinements - asking questions and devising options for improvement
- Work closely with team members across the US and UK - sufficient overlap with relevant time zones is important
Benefits- 25 Holidays/PTO (with the option to buy and sell additional days)
- 401K contributions after 3 months service
- Company healthcare plans or 3rd party reimbursement
- Voluntary Dental, Vision and Life Cover
- Flexible Saving Account
- Employee Discount and Reward Program
- Reimbursement for use of personal mobile phone
