Job BriefThe Solutions Engineer II (SE-II) is the go-to technical problem solver for Wayvia's client-facing teams across the full client lifecycle. The SE-II partners with Account Executives on new business and with Customer Success Managers and Account Managers on existing clients-scoping expansions, solving for new use cases, supporting technical projects and resolving complex website integration challenges. With a deep understanding of Wayvia's solution catalog, strong website technology skills and a creative approach to problem solving, the SE-II ensures clients get lasting value from the Wayvia platform well beyond the initial sale.
Essential Functions & Responsibilities- Technical Partner Across the Client Lifecycle - Serve as the technical subject matter expert for AEs, CSMs and AMs, supporting new business, renewals, expansions and ongoing client work with a balanced focus on both new and existing clients.
- Existing Client Projects & Expansions - Partner with CSMs and AMs to scope and solution expansion opportunities, custom configurations and technical projects for existing clients; identify growth opportunities rooted in how clients actually use the platform.
- Website Integration & Troubleshooting - Guide client web and development teams through deploying Wayvia solutions on brand websites (JavaScript embeds, tags, pixels and APIs); validate implementations and troubleshoot technical issues alongside Implementation and Support.
- Discovery & Solution Design - Lead requirement-gathering, discovery and data-transfer discussions, aligning client needs with Wayvia capabilities and identifying new and innovative uses for Wayvia solutions and data.
- Demos & Technical Evaluations - Deliver tailored product demonstrations and technical architecture overviews to enterprise audiences; support RFI/RFP responses and technical vendor assessments.
- Feedback, Handoffs & Documentation - Relay client feedback to Product throughout the sales, renewal and growth cycles; ensure clean handoffs to Implementation and Support; create and maintain technical documentation as products and processes evolve.
Minimum Qualifications- 2-5 years of customer-facing technical experience (solutions engineering, sales engineering, solutions consulting, technical account management or implementation), preferably in SaaS.
- Hands-on professional experience with website technologies-JavaScript, HTML, CSS, CDNs and APIs-including reading, debugging and troubleshooting front-end code using browser developer tools.
- Experience supporting enterprise clients both pre- and post-sale, including expansion opportunities and technical projects within existing accounts.
- Ability to explain technical concepts and systems clearly to non-technical audiences.
- Excellent written and verbal communication and strong presentation skills, both in person and virtual.
- Proactive and self-directed, with the ability to prioritize competing requests across Sales and Customer Success and drive results with minimal supervision.
- Strong critical thinking and problem-solving skills, with a flair for storytelling.
Preferred Qualifications- Experience with tag management (e.g., Google Tag Manager) and tracking pixel implementation.
- Website analytics, digital marketing technologies or SEO.
- Data analysis and visualization tools such as Looker, Looker Studio, Power BI or Tableau; relational database or SQL experience.
- Digital shelf management, digital merchandising, content syndication or retail media.
- Experience in eCommerce, retail technology or commerce intelligence.
Benefits:Wayvia encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. Wayvia is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions:
- Flexible work-from-home arrangements
- 401K Match
- Flexible vacation
- Medical/Dental/Vision
- 16 weeks of paid parental leave (US)
- Technical stipend
- Professional development programs
- Wellness programs
Location:This is a remote position open to candidates based in the United States.
