Fiserv

Solutions Engineer

Fiserv$67K — $144K *
US-Anywhere
+ 21 other locationsRemote
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree in Computer Science, Engineering, or a related field, or 4+ years equivalent work/military experience.
  • 6-7 years in Account Management or Sales/Solutions Engineering with track record of meeting performance metrics.
  • Technical expertise in understanding, explaining, and integrating complex systems, demonstrated by 5+ client implementations.
  • Experience conducting 20+ client calls/video meetings monthly with a 90% satisfaction rating.
  • Proven creative problem-solving within timelines, successfully resolving client challenges in 95% of cases.
  • Strong communication and collaboration skills across sales, relationship, and product teams.
  • Maintained detailed partner records ensuring 100% data accuracy in CRM systems.

Responsibilities

  • Collaborate with sales to engage prospective partners and uncover their needs.
  • Build relationships with ISV partners to align their goals with our solutions.
  • Analyze customer requirements and creatively recommend tailored solutions.
  • Deliver product demos and address client questions confidently.
  • Support partners in expanding their offerings through new products and capabilities.
  • Bridge sales, product, and implementation teams, providing insights for improvement.
  • Document client interactions, flagging potential challenges to keep projects on track.

Benefits

  • Dynamic team environment focused on innovation and client success.
  • Opportunities for collaboration with various internal teams.
  • Exposure to diverse technical challenges and creative solutions.
  • Pathways for professional growth in a leading tech solutions company.
Full Job Description
Job Title Solutions Engineer

What does a successful Sales/Solutions Engineer do at Fiserv?

Are you passionate about blending technical expertise with business strategy to drive impactful solutions? As a Sales/Solutions Engineer, you’ll bridge the gap between business and technology, collaborating with sales and product teams to deliver seamless integrations for new and existing partners. Join a dynamic team where your skills will drive innovation, accelerate revenue, and create lasting client success stories.

What you will do:

  • Collaborate with our sales team to engage prospective partners, guiding them through discovery to uncover their unique needs and challenges.

  • Build strong relationships with new and existing ISV partners, ensuring their goals align with our solutions.

  • Analyze customer requirements, solve challenges creatively, and recommend tailored solutions that maximize revenue and streamline onboarding.

  • Deliver engaging product demos and confidently address questions about functionality, empowering clients to make informed decisions.

  • Support existing partners in expanding their offerings by introducing them to new products and capabilities.

  • Act as the bridge between sales, product, and implementation teams, providing insights and feedback to drive continuous improvement.

  • Document client interactions meticulously, flagging potential challenges early to keep projects on track.

  • Ensure a seamless transition from sales to project managers and implementation teams, setting partners up for long-term success.

What you will need to have:

  • Bachelor’s degree in Computer Science, Engineering, or a related field, or 4+ years of equivalent work or military experience.

  • 6-7 years of experience in Account Management or Sales/Solutions Engineering with a proven track record of achieving or exceeding performance metrics.

  • Demonstrated technical expertise, with the ability to understand, explain, and integrate complex systems, evidenced by successful completion of 5+ client implementations.

  • Proven ability to conduct 20+ client calls or video meetings monthly with professionalism and effectiveness, achieving a 90% satisfaction rating.

  • Delivered creative problem-solving solutions, resolving client challenges within established timelines in 95% of cases.

  • Strong communication and collaboration skills, coordinating between at least three internal teams (sales, relationship, and product) to deliver successful outcomes.

  • Maintained detailed records of partner discussions and follow-ups, ensuring 100% data accuracy in CRM systems or documentation.

  • Consistently identified and communicated client needs or potential issues, contributing to a 20% increase in client retention or satisfaction.

What would be great to have:

  • Payments Industry experience.

  • SaaS experience.

Important info about this role:  

  • In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.

  • This position could require travel, within the US, up to once a quarter.

Salary Range

$67,800.00 - $144,300.00

These pay ranges apply to employees in Colorado, Hawaii, Illinois, Nevada, Rhode Island, Vermont and Washington. Pay ranges for employees in other states may differ.

For commission eligible employees, the successful candidate is eligible to earn commissions pursuant to the terms of the applicable Fiserv Sales Compensation Plan.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ

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