The WorkThe core challenges are data complexity and reliability under extreme variability.
You can think about it as reverse-engineering the back office of every healthcare facility in the U.S., then rebuilding it as a system that continuously learns from outcomes and improves across thousands of edge cases.
- Partner directly with Codes' largest customers throughout implementation, acting as the primary technical point of contact from kickoff through full rollout.
- Help customers integrate Codes into their existing workflows, translating their technical environment and constraints into a working, adopted deployment.
- Identify and solve technical bottlenecks that stand between a partial rollout and full organizational adoption - this is where the role earns its keep.
- Own the "final 20%" of enterprise implementations - the stretch that determines whether a customer scales from a six-figure to a seven-figure contract.
- Work cross-functionally across Engineering, Sales, and Customer Success to unblock implementations and keep the customer's success aligned with internal teams.
- Build and maintain relationships with some of the company's most strategic accounts, with outsized influence on retention and expansion.
We're a lean team where everyone works on everything. You'll move between them as our goals shift, ship customer-facing product one month and go deep on the pipeline the next, and stay close to both the customer and the data.
Who we're looking for- Genuinely enjoys working with customers.
- Technical enough to debug integration issues directly with a customer's engineers.
- Comfortable operating without a playbook across ambiguous, high-stakes rollouts.
- Cross-functional operator - can align Engineering, Sales, and CS without formal authority.
- Background in solutions engineering, implementation, or technical account management, ideally enterprise SaaS.
Non-negotiableFully in person in Dumbo, Brooklyn.
CompensationCompetitive base salary ($125k -$200K depending on years of experience), early-stage equity, unlimited PTO, and benefits.
