The Implementation Consultant learns how our customers operate and applies that knowledge to configure and optimize Gozio's mobile and web products. Serving as the primary consultative partner for clients throughout the implementation lifecycle and beyond, the Implementation Consultant guides customers through walkthroughs, user acceptance testing (UAT), and app configuration; delivers training sessions and design mockup presentations; and provides ongoing post-implementation support.

Day to day, the role balances high-impact client management with hands-on data configuration, including categorizing and structuring data for indoor hospital locations using internal tools, our content management system, and AI, while collaborating closely with internal teams such as Product, Engineering, and Client Success to refine processes and improve our products.

This role includes traveling to our customer sites to capture points of interest as key elements of our wayfinding solution, analyzing and resolving data discrepancies, and assisting with identifying and resolving challenging wayfinding scenarios. The ideal candidate is a self-starter who works independently and takes ownership of outcomes, quick to learn, very detail oriented and exceptional at communication.

Gozio is a 100% remote company, and we provide all necessary technology such as a Mac, iPad, and collaboration tools like Slack, Google Apps, and Zoom.

Requirements:

Client Management:

• Lead customer interactions, communications, training, as well as advise clients on how to optimize value from the product.
• Provide ongoing support and troubleshooting via support tickets for clients post-implementation, addressing any system issues or user inquiries
• Prepare and give design mockup presentations to explain how the products and services work to existing customers

Data Management:

• Categorize, document, and configure data for all indoor hospital locations.
• Ability to manage various data sets, including importing, cleaning, and structuring.
• High comfort level with AI, automation and working with internal tools to streamline current processes
• Experience working with a content management system

Internal Expert:

• Savvy with technology and capacity to become an expert in our software in a short period of time.
• Provide support by demonstrating knowledge of products, services, and best practices.
• Excellent communication, presentation, facilitation, time management, and problem-solving skills
• Collaborate and partner with internal teams, such as Client Success, Product, Engineering, and Sales to help iterate on internal processes and customer configurations
• Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.

Implementation & Client Onsites:

• Identify critical points of interest while onsite, patient routing, and use this information to configure wayfinding.
• Serve as the client point of contact during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction.
• Travel 1-2 weeks per month for 3-5 days at a time (30-50% travel), with the ability to walk/stand for 8+ hours and cover 3-5 miles daily.
• Experience reading floor and site plans.
• Familiarity with the Healthcare industry
• Knowledge of Jira, Sketch, Claude, Omni, Confluence

Bonus Skills: