Whatfix

Solution Consultant / Sales Engineer (San Jose)

Whatfix • $90K — $130K *
San Jose, CA 95123In-Person
Enterprise Technology
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 5+ years of experience in Technical Pre-Sales or Sales Engineering
  • Proven ability to analyze existing deployments across multiple industries
  • Familiarity with integrations in CRM and HR software platforms
  • Experience as a Solutions Consultant in Application Software
  • Strong consultative selling skills to address customer needs
  • Ability to present complex concepts clearly and effectively
  • Self-motivated with strong communication and interpersonal skills

Responsibilities

  • Develop a robust understanding of the Whatfix product portfolio and market competition
  • Research industry deployments to identify best practices and use cases
  • Engage deeply with customers to understand their business challenges
  • Analyze enterprise software trends to identify opportunities for Whatfix's DAP platform
  • Assist Account Executives during discovery calls and present tailored product demonstrations
  • Manage both on-site and remote solution demonstrations alongside sales teams
  • Promote Whatfix products through various presentation channels, including field events

Benefits

  • Comprehensive health and wellness benefits
  • Flexible work hours and remote work options
  • Opportunity for professional development and training
  • Collaborative team environment with a focus on innovation
  • Travel opportunities for client engagements and events
Full Job Description
About the Role:

We are looking for a stellar Solutions Consultant / Sales Engineer to come join the tribe and work with our West/Central region prospects and customers.

The Solutions Consultant / Sales Engineer will be an expert in the Whatfix product from demo through Proof of Concept and will assist Sales in presenting the value proposition and benefits of the Whatfix solution to prospects and customers.

Responsibilities:
  • Establish and maintain a deep understanding of the overall Whatfix product portfolio and the competitive landscape
  • Understand and study Whatfix deployments across industries and come up with industry best practices and use cases based on our current deployments.
  • Self driven interest to learn more about customer's business, digital transformation trends in their industry and presenting a thought leadership on Whatfix solving their pain points
  • Understand the multitude of enterprise software trends and technologies in the marketplace and how they create an opportunity for a DAP platform
  • Partner with the Account Executives during (business) discovery calls and prepare/deliver presentations and product demonstrations explaining Whatfix products to prospects and customers
  • Successfully manage and execute on-site or remote solution demonstrations with the assistance of Account Executives Responsible for representing the product to customers and at field events such as conferences, seminars, etc.
  • Evangelize Whatfix products to prospects, customers, and partners via presentations and product demos.
  • Respond to functional and technical elements of RFIs/RFPs with the assistance of Account Executives and technical Sales Engineers.
  • Convey feature input and customer requirements to Product Management teams
  • Partnering with sales executives to plan, prepare and execute on strategic deals in complex sales cycles including Discovery Calls, Value Assessment calls and more.
  • Respond to objections during solution presentations and articulate the value and return on investment delivered
  • Liaise with the Engineering, Product, Marketing, and Sales teams to provide consultative product expertise for all customer needs
  • Effectively communicate & build confidence with customers across teams (Engineering, Product, Marketing, and Sales)

Qualifications:
  • 5+ years Technical Pre-Sales / Sales Engineering / Solutions Consulting / Sales or Customer Success experience
  • Background in being able to study existing deployments across industries like Insurance, Technology, Financial Services, Healthcare and more and be able to communicate the use cases and results to new prospects from these industries.
  • Background in being able to study existing deployments across applications like CRM (Salesforce, Microsoft), HR (Workday, Oracle, SAP) and more and communicate the use cases and results to new prospects looking to deploy Whatfix on these platforms.
  • Experience as Solutions Consultant at an Application Software Company and catering to a set of industries relevant to Whatfix: Insurance, Healthcare, Technology, Financial Services, Manufacturing.
  • Ability to take a consultative selling approach by listening to customer needs and shaping a shared vision for a solution
  • Ability to creatively explain and present complex concepts in an easy to understand manner
  • Understanding of high-performance software, SaaS
  • Excellent presentation, written and verbal communication skills to communicate professionally
  • Self motivated with strong interpersonal and problem-solving skills
  • Ability to work well in a highly dynamic team environment focussed on providing above industry standard customer service.
  • Ability to travel to on-site meetings; up to 50% travel.

About Whatfix

Whatfix is a software company that provides a platform for creating interactive guides and walkthroughs for enterprise applications. The company's technology is designed to help businesses improve employee productivity and reduce training costs by providing step-by-step guidance for complex workflows and processes. Whatfix's platform can be integrated with various enterprise applications, including Salesforce, Workday, and ServiceNow, and can be accessed through a browser extension or mobile app. The company was founded in 2013 and has since raised over $50 million in funding.
Learn more about Whatfix
Size
500 employees
Industry
Enterprise Technology
Founded
2014
* Ladders Estimates

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