Software Support Engineer

TRUMPF Group

• $70K — $95K *
Farmington, CT 06032In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in software support or related field
  • BA in Information Technologies or similar degree
  • Formal training in systems support, e.g., Microsoft training
  • Strong background in Computer/IT
  • Excellent communication skills with professional customer service attitude

Responsibilities

  • Technically support TruTops software via phone and on-site.
  • Consult with customers on software system design and maintenance.
  • Troubleshoot software-related problems effectively.
  • Accurately report technical conditions and information from customers.
  • Communicate with engineers and programmers about project requirements.
  • Perform tasks with minimal supervision.
  • Travel up to 15%, including overnight trips across North America.

Benefits

  • Opportunity to work with cutting-edge CAD/CAM software
  • Exposure to international travel opportunities
  • Collaborative environment with engineers and programmers
  • Independence in troubleshooting and customer engagement
  • Professional development through hands-on software support experience
Full Job Description

Software Support Engineer is responsible for supporting TruTops Software.  The TruTops Software is a technology-oriented programming system with integrated know-how from the field of sheetmetal working.

Duties & Responsibilities

  • Technically support TruTops software (CAD/CAM software) via phone and on site when needed.
  • Consult with customers about software system design and maintenance.
  • Troubleshoot software related problems.
  • Accurately report technical conditions and information from the customer.
  • Communicate with engineers, programmers and others to obtain information on project limitations and capabilities, performance requirements and interfaces
  • Perform required work with minimal supervision.
  • Travel up to 15%, including overnight travel. Travel throughout North America is required, some international travel.

Experience

Excellent communication skills, as well as, telephone etiquette. Ability to communicate patiently and diplomatically is mandatory. Must have a professional customer service attitude. Ability to work both independently and in a team environment. Solid Computer / IT background.

Education

BA in Information Technologies or similar degree or formal training in systems support (e.g. Microsoft training) desired.

* Ladders Estimates

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