Salesforce

Software Engineering SMTS

Salesforce$148K — $204K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years experience building scalable Software-as-a-Service applications
  • Experience with technical architectures for Agentic Solutions and AI Interfaces
  • Ability to thrive in dynamic environments with ambiguity
  • Innovation mindset for adapting to change
  • Expertise in Model Architectures and AI Systems for production deployments
  • Proficient in distributed systems and cloud-native technologies
  • Strong coding skills in Java or Python

Responsibilities

  • Develop and deliver scalable AI services including Agents and chatbots
  • Lead design and quality strategy for enterprise data services
  • Analyze technical feasibility and provide actionable feedback
  • Drive long-term strategies and prepare technical presentations
  • Foster communication and technical knowledge sharing across teams
  • Act as a domain expert while collaborating on feature delivery
  • Troubleshoot complex production issues and engage with customers

Benefits

  • Access to resources supporting work-life balance
  • AI agents to enhance work impact
  • Opportunity to shape the future of AI
  • Collaborative and innovative work environment
  • Professional growth opportunities through cross-functional teams
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Software Engineering

Job Details

Senior Member of Technical Staff - AI

Role Description

Join the Agentic AI team at Salesforce working on Data Management and make a real impact with your software designs and code! This position requires technical skills, outstanding analytical and influencing skills, and extraordinary business insight. It is a multi-functional role that requires building alignment and communication with several engineering organizations.

We work in a highly collaborative environment, and you will partner with a highly cross-functional team of Data Scientists, Software Engineers, Machine learning engineers, UX experts, and product managers to build upon CLAIRE Agentic Data Management, our innovative new AI framework. We value execution, clear communication, feedback and making learning fun.

Your Impact

You will:
  • Develop, implement, test, and deliver highly scalable Agentic AI services, including Agents, AI Copilots/assistants, Chatbots, AI Planners, and RAG solutions.
  • Lead the design, development, and quality strategy for scalable data services that empower enterprises.
  • Analyze and provide feedback on technical feasibility.
  • Drive long-term design strategies that span multiple sophisticated projects, deliver technical reports and performance presentations to customers and at industry events.
  • Actively communicate with, encourage and motivate all levels of staff. Drive technical knowledge sharing across cross-functional teams
  • Be a domain expert for products, while writing code and working closely with other developers, PM, and UX to ensure features are delivered to meet business and quality requirements.
  • Troubleshoot complex production issues and work with support and customers as needed.


Required Skills
  • 5+ years of experience in building highly scalable Software-as-a-Service applications/platform.
  • Experience building technical architectures that deliver Agentic Solutions and AI Interfaces at Scale to address end to end Customer use cases
  • Thrive in dynamic environments, working on cutting edge projects that often come with ambiguity.
  • Innovation/startup mindset to be able to adapt.
  • Deep and foundational expertise in Model Architectures and AI Systems, including orchestration for large-scale production deployments.
  • Proficiency in distributed systems, cloud native technologies like Kubernetes, multithreading, concurrency, caching, queues, and event-driven architecture
  • Advanced Context Engineering, demonstrated through designing and building Agentic Experience and RAG solutions/Alternates for high-quality, contextualized AI experiences.
  • Strong Evaluation-led benchmarking (NFRs, SLIs, SLOs) to ensure performance, scalability, and Customer Trust in AI/ML systems.
  • Demonstrated track record of cultivating strong working relationships and driving collaboration across multiple technical and business teams to resolve critical issues.
  • Experience with the full software lifecycle in highly agile and ambiguous environments.
  • Excellent interpersonal and communication skills.
  • Strong coding proficiency in Java (Multithreading, and JVM tuning), or Python, and Object-Oriented design, focused on building highly scalable Agentic AI services.
  • Experience with conversation-level testing, dynamic simulation environments (e.g., Benchforce/eVerse), and custom scorers for continuous agent improvement and evaluation (ADLC).
  • Ability to design and implement inter-agent protocols (A2A) and Human-Agent Collaboration (HAC) frameworks to manage shared context and ensure responsible autonomy.
  • Deep understanding and implementation of an AI Trust Layer to ground AI systems in enterprise context, ensuring security and auto-blocking threats like prompt injection.


Preferred Skills
  • Expertise in Data architectures including designing and implementing data pipelines and real-time data systems for high-scale AI products.
  • Familiarity with PySpark for large-scale data processing and distributed computing tasks within AI pipelines.
  • Experience with continuous integration (CI) and continuous deployment (CD), and service ownership.


Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

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Join Salesforce today and be part of a company that's shaping the future of technology, fostering a culture of innovation, and building a more equitable world.
Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ

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