Apple

Software Engineer, Triage Services

Apple$135K — $160K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Programming experience in Python
  • Experience building scalable data platforms and distributed systems
  • Experience with LLM and agent development
  • Knowledge of RAG architectures and AI data preparation
  • Familiarity with eval frameworks for agent quality
  • Bachelor's degree in Computer Science or related field

Responsibilities

  • Design and build agentic systems for bug triage
  • Develop production-grade infrastructure for AI/ML workloads
  • Implement rigorous evaluation and feedback loops
  • Collaborate with project managers and engineering teams
  • Transform complex triage requirements into resilient systems
  • Support the build and integration lifecycle across teams

Benefits

  • Opportunity to work on impactful projects affecting over 2 billion devices
  • Collaboration with multi-domain teams for comprehensive insights
  • Involvement in cutting-edge AI and distributed systems technologies
  • Professional growth opportunities in a leading tech environment
  • Direct contribution to software reliability and user experience
Full Job Description
The System Triage Services team builds mission-critical applications that help detect, analyze, and classify low-level software crashes across all Apple platforms. You will design and build the next generation of AI-powered triage solutions for Core OS - work that directly supports the reliability of over 2 billion active Apple devices.

This role blends distributed systems engineering with hands-on agent development, tackling problems in reliability, scale, and system design alongside applied AI. If you want to understand operating systems at a deep level and are motivated by shipping work with measurable, visible impact, this role is for you!

Description

You will design and build agentic systems that transform how Core OS triages software bugs and features at scale - building production-grade infrastructure that runs AI/ML workloads reliably and improves over time through rigorous evaluation and feedback loops. The goal is to make autonomous triage a dependable, first-class part of how Core OS ships and debugs software. You'll work across the build and integration lifecycle, agent orchestration, and the infrastructure that connects them, partnering with project managers and engineering teams across Software, Hardware, and Silicon groups to turn complex triage requirements into resilient systems.

Minimum Qualifications

Programming experience in Python

Experience building scalable data platforms and distributed systems.

Experience with LLM and agent development.

Knowledge of RAG architectures, embedding generation, vector databases, and AI data preparation for agentic workflows.

Familiarity with eval frameworks for agent quality (offline benchmarks, drift detection, confidence scoring).

Bachelor's degree in Computer Science, Data Engineering, or a related field.

Preferred Qualifications

Master's degree in Computer Science, Data Engineering, or a related field.

1+ year developing production-grade agentic systems.

Strong collaboration and communication skills working across multi-domain software engineering teams.

Experience with large-scale telemetry or observability systems feeding automated decision-making.

Experience shipping tools adopted by engineering teams beyond your own.

Background in kernel or OS-level debugging, crash analysis, or root-cause investigation.

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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