About the Opportunity We are hiring a Software Engineer I to our SupportHub team to further assist the Engineering department as we scale. EnergyHub is a growing organization, and as the third Support Engineer, you will have an outsized impact on defining this role within the company.
This role participates in an on-call rotation every 3-4 weeks to support critical issues outside of regular business hours.
Main Responsibilities: What you'll doIn this position you will work closely with Engineering, Internal Stakeholders, and Clients to:
- identify root causes of technical issues,
- respond to production issues,
- configure programs and data flows between EnergyHub and our OEM or Utility partners,
- configure and update data attributes when no UI is available,
- build dashboards on top of our data warehouse to answer questions or give the team insight into high-value opportunities,
- identify and implement technical solutions to mitigate or correct known issues,
- debug reported issues by looking at logs, data and code (most often in Java, sometimes in Python and occasionally TypeScript),
- contribute bug-fix PR's to the codebase,
- create, update, and maintain Python scripts for data migrations, data cleanup, or process improvements.
- Other duties as assigned
Required Skills and Experience: What you need- Ability to combine information gained from multiple sources to identify root causes,
- Strong organizational skills and an eye for calling out areas for improvement,
- Strong communication skills,
- Comfort working with internal teams as well as external partners,
- Comfort working across time zones and cultures,
- An understanding of code versioning concepts and experience with tools like git,
- Experience identifying and debugging issues using tools like AWS Cloudwatch, Sentry or Datadog,
- Experience working with 3rd Party API's using Postman,
- Experience with a scripting language such as Python,
- Experience or familiarity with Fullstack web development,
- Experience with the AWS ecosystem (and/or other Azure/GCP/etc.)
Preferred Skills and Experience: Nice-to-haves- Experience working on a level 3 support team
- Experience working with utilities and/or our many device partners
Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.
EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.
The base salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. This allows opportunity for growth and development within the role. The base salary offered is part of a total compensation package.
Base Salary Range
$90,000-$110,000 USD
