Job Summary
The Software Engineer II will support the development, configuration, integration, and operational readiness of an Advanced Meter Infrastructure (AMI) Head-End system. The role will focus on configuring and supporting the vendor platform, troubleshooting application and integration issues, and contributing to testing, migration, cutover, stabilization, monitoring, and ongoing operational support. The engineer will collaborate with technology vendors, system integrators, business stakeholders, and cross-functional technical teams to deliver reliable and scalable AMI solutions.
Key Responsibilities
• Execute Head-End requirements, design, configuration, integration, testing, migration, cutover, and stabilization activities.
• Configure and support the vendor Head-End application in partnership with technology vendors, system integrators, and internal teams.
• Troubleshoot application, interface, data-quality, resource-usage, reliability, and performance issues.
• Create scripts, alerts, dashboards, and automation to improve operational visibility and proactive issue detection.
• Define subsystem interfaces, integration strategies, sequence diagrams, state models, and versioning practices.
• Review vendor designs, code, test evidence, and system data for correctness, resilience, and compliance with requirements.
• Support validation planning, including stress, endurance, fault-injection, and failure-recovery testing where appropriate.
• Track technical risks, recommend mitigations, and maintain clear resolution ownership.
• Lead small feature areas or technical initiatives, including work estimation, task coordination, and outcome reporting.
• Partner with MDMS, integration, cloud, platform, security, and operational teams to support reliable AMI operations.
• Support ongoing monitoring, stabilization, and operational readiness activities.
Required Qualifications
• 5+ years of experience troubleshooting complex applications, interfaces, data-quality issues, and software performance.
• 5+ years of experience working with cross-functional teams, vendors, and business stakeholders to deliver software changes.
• Advanced SQL scripting skills.
• Programming experience with Python and/or Java.
• Experience with cloud technologies, preferably AWS.
• Ability to analyze performance, reliability, and resource-usage issues in system code.
• Knowledge of hardware-software interactions, platform constraints, operating systems, runtime environments, or embedded-system architecture.
• Experience designing moderately complex software system components and estimating development effort and complexity.
• Bachelor's degree in Computer Science, Engineering, Management Information Systems, or a related technical discipline.
Preferred Qualifications
• Experience with DevOps and GitHub.
• Experience with REST and SOAP APIs.
• Direct experience configuring or supporting an AMI Head-End system and integrating with a Meter Data Management System (MDMS).
• Experience with streaming integrations.
• Experience with Datadog, Splunk, and operational dashboards.
• Experience developing automation for operational monitoring and issue detection.
