Apple

Software Engineer - Customer Systems, Information Systems & Technology (IS&T)

Apple$120K — $160K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of industry experience
  • Proficient in Java, Springboot, Kubernetes, Docker, Kafka, and Object Oriented Programming
  • Experience with cloud platforms and managed services
  • BS/BA degree or equivalent technical experience
  • Strong background in software development, solution architecture, and product management
  • Hands-on experience in designing event-driven, distributed systems
  • Excellent communication, problem-solving, and leadership skills

Responsibilities

  • Lead the design and architectural development of complex solutions
  • Collaborate with cross-functional teams throughout the development lifecycle
  • Serve as the domain expert and go-to person for your areas of ownership
  • Enhance customer experience across multiple sales and service channels
  • Document and review design processes for clarity and consistency
  • Utilize innovative techniques to problem solve and deliver features
  • Manage and develop enterprise-level technology across a global scale

Benefits

  • Collaborative work environment with cross-functional teams
  • Opportunity to lead and innovate within the Customer Engagement domain
  • Exposure to a diverse range of consumers and business-critical applications
  • Potential for career growth within a global tech company
  • Access to the latest technologies and development techniques
Full Job Description
The Platform Services team is responsible for developing and overseeing global, business-critical applications within the Customer Engagement domain. Our enterprise solutions and services are utilized across a diverse range of consumers, encompassing Apple Services, Contact Centers, Mobile Carriers, Self-Service Customers, Repair Centers, Apple Depots, Enterprise, Apple stores, and Genius Bars. These applications are meticulously crafted to provide an exceptional sales and service experience to our valued customers. In this role, you will utilize innovative techniques and collaborate effectively with cross-functional teams and business stakeholders throughout the development lifecycle. As a successful member of the team, you will become the domain champion, leading the design and architectural development of complex solutions that enhance the overall customer experience across various sales and service channels. We're looking for someone with the insight and the passion to bring complex features to life. You will be expected to dive in and take ownership of technology or problem space. You will be the expert and go-to person for your areas of ownership. 5+ years experience developing enterprise applications 3+ years experience in Java, Springboot, Kubernetes, Docker, Kafka, and Object Oriented Programming 2+ years hands on experience in one or more enterprise cloud platforms (AWS, GCP, Azure) BS/BA degree or equivalent technical industry experience Exceptional software engineering background with an outstanding body of work demonstrating experience in software development, solution architecture, and product management Hands-on experience in architecting and developing event-based, distributed, highly available systems Deep knowledge of developing and managing enterprise-level technology at a global scale Experienced with Micro-services, CI/CD, and Container orchestration Excellent communication skills and attention to detail for documenting and reviewing designs Excellent problem-solving and analytical skills Excellent leadership and influencing skills Effective presentation, oral, and written business communication skills with various audiences and levels Knowledge of machine learning fundamentals

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

Similar Jobs

More Jobs at Apple

More Information Technology Jobs

Find similar Software Engineer - Customer Systems, Information Systems & Technology (IS&T) jobs: