In this role, Build customer service experiences that resolve millions of contacts across Amazon's global marketplace. Join a team where your code directly eliminates customer friction and transforms how associates solve complex order issues. Own and ship full-stack features end-to-end in a high-scale distributed environment, Design resolution systems that handle tens of millions of weekly customer interactions. You will work at the intersection of real-time data orchestration, intelligent automation, and customer experience while shipping to production frequently with high autonomy and direct impact visibility
Key job responsibilities
- Design, build, and operate distributed services that power customer service resolution workflows at Amazon scale
- Own features from requirements through production, including operational excellence and on-call
- Build APIs and integrations that unify data from multiple upstream services into coherent customer-facing experiences
- Drive technical decisions within your scope choose the right architecture, advocate for trade-offs, and deliver incrementally
- Collaborate with product, UX, and partner engineering teams to translate ambiguous customer problems into technical solutions
- Mentor teammates, contribute to design reviews, and raise the engineering bar through code quality and operational rigor
- Identify and resolve systemic issues proactively reduce toil, improve reliability, and simplify complexity
A day in the life
Throughout the day, you'll focus on hands-on development of features and systems that shape how associates and managers understand their personal impact on customer satisfaction, while giving leadership insights into the quality of customer service we provide each day.
Your morning might start with a quick win, like prototyping a GenAI agent to gather immediate feedback on a proposed solution. You'll discuss your approach with teammates and your tech lead to validate the design. In the afternoon, you attend a Lunch and Learn to stay on top of new emerging technology, before tackling a challenging problem with your peers.
BASIC QUALIFICATIONS
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
PREFERRED QUALIFICATIONS
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
- Experience in debugging, profiling, and implementing software engineering best practices in large-scale systems
The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.
CAN, ON, Toronto - 114,800.00 - 191,800.00 CAD annually
