M&T Bank Corporation

Site Reliability Engineering (SRE) Manager

M&T Bank Corporation$139K — $232K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in technology roles focused on application support or reliability engineering.
  • 5+ years leading engineering, operations, or SRE teams.
  • Experience managing critical production systems.
  • Deep understanding of SRE principles including SLOs and incident management.
  • Proven track record in major incident response and root cause analysis.
  • Familiarity with cloud platforms and modern app architectures.
  • Strong analytical, communication, and stakeholder management skills.

Responsibilities

  • Define and execute strategies to enhance system reliability and performance.
  • Establish Service Level Indicators and operational health metrics.
  • Conduct production readiness reviews and disaster recovery testing.
  • Lead major incident management and escalation efforts.
  • Implement monitoring standards and operational visibility tools.
  • Drive automation to optimize operational efficiency and reduce manual effort.
  • Collaborate on cloud-native architecture design and resilience.

Benefits

  • M&T Bank promotes a culture of continuous learning and growth.
  • The role encompasses the support of advanced technologies including AI and automation.
  • Opportunity to lead high-performing teams and develop career paths for engineers.
  • Engagement with diverse stakeholders across engineering and operations.
Full Job Description
Overview

The Site Reliability Engineering (SRE) Manager leads teams responsible for the reliability, availability, performance, and operational excellence of critical business applications and platforms. This role combines engineering leadership with deep expertise in production operations, observability, automation, incident management, and cloud technologies.

The SRE Manager partners with Engineering, Architecture, Infrastructure, Security, Product, and Business stakeholders to ensure systems are resilient, scalable, secure, and supportable. The role is accountable for driving operational excellence through automation, reliability engineering practices, and continuous improvement while developing high-performing SRE and Production Support teams.

Primary Responsibilities

Reliability & Operational Excellence
  • Define and execute SRE strategies that improve system reliability, availability, scalability, and performance.
  • Establish and govern Service Level Indicators (SLIs), Service Level Objectives (SLOs), and operational health metrics.
  • Lead production readiness reviews, disaster recovery testing, resilience assessments, and operational risk mitigation activities.
  • Drive continuous improvement of application stability, service availability, and customer experience.

Incident & Problem Management
  • Lead major incident response and escalation management for critical production issues.
  • Oversee root cause analysis (RCA) processes and ensure corrective actions are implemented and tracked to completion.
  • Drive reduction of recurring incidents through engineering improvements, automation, and proactive monitoring.
  • Provide executive-level communication during significant incidents and service disruptions.

Observability & Automation
  • Establish monitoring, alerting, logging, tracing, and observability standards across supported platforms.
  • Lead implementation of dashboards and operational metrics that provide visibility into service health and customer impact.
  • Drive automation initiatives that reduce manual operational effort, improve recovery times, and increase engineering efficiency.
  • Promote Infrastructure as Code (IaC), CI/CD integration, automated remediation, and self-service operational capabilities.

Cloud & Platform Reliability
  • Partner with Engineering and Infrastructure teams to support cloud-native and hybrid application environments.
  • Ensure applications are designed and operated using resilient, scalable, and supportable architectures.
  • Support modernization initiatives involving Azure cloud services, containers, APIs, microservices, and platform engineering practices.
  • Evaluate vendor platforms and third-party services to ensure reliability and operational readiness.

AI & Modern Operations
  • Drive adoption of AI and Generative AI capabilities to improve incident response, troubleshooting, observability, and operational efficiency.
  • Identify opportunities for intelligent automation, anomaly detection, automated diagnostics, and AI-assisted knowledge management.
  • Promote responsible AI adoption aligned with enterprise security, governance, and risk standards.

People Leadership
  • Recruit, develop, coach, and retain high-performing Site Reliability Engineers, Production Engineers, Automation Engineers, and Observability Engineers.
  • Establish career paths, skill development plans, and succession strategies.
  • Foster a culture of ownership, accountability, innovation, collaboration, and continuous learning.
  • Manage staffing, performance management, compensation recommendations, and organizational development activities.

Risk & Governance
  • Ensure adherence to enterprise risk, cybersecurity, regulatory, and operational control standards.
  • Identify and escalate operational risks impacting critical services or customer experiences.
  • Support audits, regulatory reviews, disaster recovery exercises, and operational governance programs.


Scope of Responsibilities

Leads teams responsible for:
  • Site Reliability Engineering (SRE)
  • Production Support
  • Observability Engineering
  • Incident Management
  • Operational Automation
  • Cloud Reliability
  • Platform Operations

Responsible for reliability and operational health across multiple applications, platforms, cloud services, and vendor-supported solutions.

Supervisory Responsibilities

Typically manages 10-20 direct and indirect reports including SRE Engineers, Production Engineers, Technical Leads, and Engineering Managers.

Education & Experience Required
  • 10+ years of technology experience with application support, infrastructure, cloud, software engineering, or reliability engineering responsibilities.
  • 5+ years of leadership experience managing engineering, operations, or SRE teams.
  • Experience managing production systems supporting critical business functions.
  • Strong knowledge of Site Reliability Engineering principles, including SLOs, observability, automation, incident management, and operational excellence.
  • Experience leading major incident response, root cause analysis, and service restoration efforts.
  • Experience with cloud platforms, distributed systems, APIs, and modern application architectures.
  • Strong communication, analytical, decision-making, and stakeholder management skills.


Preferred Qualifications
  • Bachelor's degree in Computer Science, Engineering, Information Technology, or related field.
  • Experience leading SRE or Production Engineering organizations.
  • Experience with Azure cloud technologies and cloud-native architectures.
  • Experience with observability platforms such as Dynatrace, Splunk, Datadog, Grafana, Azure Monitor, or OpenTelemetry.
  • Experience with scripting and automation technologies including PowerShell, Python, Bash, and APIs.
  • Experience with CI/CD, Infrastructure as Code, DevOps, and Platform Engineering practices.
  • Experience implementing operational AI use cases including incident analysis, observability analytics, and automated diagnostics.
  • Financial services or other highly regulated industry experience preferred.


What Great Looks Like

A successful SRE Manager at M&T:
  • Delivers highly available and resilient customer-facing platforms.
  • Uses automation to eliminate operational toil and improve efficiency.
  • Reduces mean time to detect (MTTD) and mean time to restore (MTTR).
  • Establishes strong observability and operational intelligence capabilities.
  • Builds a culture of reliability, accountability, and continuous improvement.
  • Successfully integrates AI-assisted operations and automation into support workflows.
  • develops high-performing teams that balance reliability, speed, risk management, and customer experience.


M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $139,700.00 - $232,900.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location
Buffalo, New York, United States of America

About M&T Bank Corporation

M&T Bank is a financial holding company headquartered in Buffalo, New York. M&T's principal banking subsidiary, M&T Bank, operates banking offices in New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia, and the District of Columbia. Trust-related services are provided by M&T's Wilmington Trust-affiliated companies and by M&T Bank. M&T Bank traces its origins to the founding of Manufacturers and Traders Bank in Buffalo, New York. As a result of mergers, acquisitions, and name changes, M&T Bank Corporation's principal bank is now known as Manufacturers and Traders Trust Company or M&T Bank. M&T Bank reorganized under a bank holding company in 1969 called First Empire State Corporation. The name was changed in 1998 to M&T Bank Corporation, whose common stock is listed on the New York Stock Exchange and trades under the symbol "MTB."

M&T Bank Corporation Careers

Join the vibrant team at M&T Bank Corporation, a leading financial institution where innovation meets tradition, offering a plethora of job opportunities across various sectors. As one of the most respected banks in the nation, M&T Bank Corporation is the perfect place to jumpstart or advance your career in the financial services industry.

Work You’ll Do

At M&T Bank Corporation, you will be part of a culture that cherishes diversity, leadership, and professional growth. Engage in work that makes a real difference in the community while fostering your career development through comprehensive training programs and diverse learning opportunities.

Innovate and Lead

Embrace the chance to work on projects that integrate cutting-edge financial technologies with robust, traditional banking practices. M&T Bank Corporation is at the forefront of the financial industry, offering innovative solutions that redefine banking standards. Our leadership in the market is driven by a commitment to excellence and continuous improvement.

Career Growth and Opportunities

Whether you are looking for an entry-level position or a more senior role, M&T Bank Corporation provides a dynamic pathway for career advancement. With a variety of job opportunities ranging from internships to full-time positions, you can find the perfect match for your skills and ambitions. Our team is dedicated to helping you navigate your career path with tailored development plans and leadership training.

Join Our Team

Explore job opportunities and join a team that values hard work, creativity, and strategic thinking. M&T Bank Corporation is hiring professionals who are passionate about finance and eager to contribute to a team-oriented environment. Enhance your skills through hands-on experience and ongoing professional development.

Networking and Professional Development

At M&T Bank Corporation, networking and professional development are part of our DNA. Connect with industry leaders, participate in high-impact networking events, and take advantage of our mentorship programs. Our employees benefit from a supportive network that boosts their career trajectories and fosters meaningful professional relationships.

Benefits and Culture

Enjoy a comprehensive benefits package that supports both your professional and personal life. M&T Bank Corporation offers competitive salaries, health benefits, and retirement plans designed to ensure the well-being of our team members and their families. Experience a supportive and inclusive culture where every employee is valued and given the opportunity to thrive.

How to Apply

Ready to take the next step in your career? Visit the M&T Bank Corporation Careers page to browse current openings, submit your resume, and prepare for your interview. We are excited to see how your skills and ideas can contribute to our continued growth and success.

Stay Connected

Keep up to date with the latest from M&T Bank Corporation by following our careers blog. Gain insights from our experts and stay informed about new job openings and upcoming networking events. Join M&T Bank Corporation today and be part of a team that is dedicated to growth, innovation, and leadership in the banking industry. Your future starts here!
Learn more about M&T Bank Corporation
Size
17,115 employees
Market Cap
$25.2 billion
Industry
Net Income
$1.3 billion
Founded
1868
5 Year Trend
+0.2%
NASDAQ

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