FIS

Site Reliability Engineer (Infrastructure)

FIS • $100K — $130K *
Jay, FL 32565In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of hands-on experience with Azure Public Cloud operations.
  • Experience with Windows Private Cloud or virtualized infrastructure.
  • Proficiency in MSSQL environments and database administration fundamentals.
  • Familiarity with CI/CD and automation tools like Jenkins, Harness, and Terraform/TFE.
  • Strong understanding of networking, security models, and high-availability architectures.
  • Knowledge of ITIL processes such as incident and change management.
  • Bachelor's degree in computer science or related field, or equivalent experience.

Responsibilities

  • Oversee daily operations for infrastructure and application support to ensure high availability.
  • Manage Azure and private cloud environments, optimizing them for organizational needs.
  • Implement operational procedures, KPIs, SLAs, and governance for ITSM processes.
  • Monitor system performance and proactively address issues and capacity challenges.
  • Lead a cross-functional team including engineers, support specialists, and DBAs.
  • Drive best practices for cloud operations and manage automation initiatives.
  • Serve as escalation point for critical technical issues, ensuring timely resolution.

Benefits

  • Opportunities to innovate in fintech.
  • Tools for personal and professional growth.
  • Inclusive and diverse work environment.
  • Resources to invest in your community.
Full Job Description
NOTE: This position is hybrid (3 days onsite) in our FIS Office locations in Jacksonville (FL), Milwaukee (WI), & Atlanta (GA).

About the Role:

We are seeking a highly skilled Operations & Support Lead/SME to lead our technical operations, incident/request/change management, database support, and cloud platform support functions. This role oversees teams responsible for delivering stable, secure, and high-performing services across Windows Private Cloud, Azure Public Cloud, MSSQL, and infrastructure automation/tooling (Terraform/TFE, Jenkins, Harness, cloud deployment pipelines). The Lead will ensure operational excellence in a multi-tenant, always-on environment, while implementing industry best practices for reliability, automation, and service quality. This role also plays a key leadership function in supporting our ongoing migration and modernization initiatives across Azure.

About the Team:
  • The team is supporting the Treasury & Risk Platforms within the Capital Markets space.
  • The team is doing Infra, SRE Operations support for various products/platforms in within the T&R space.
  • Our support team is spread across the globe (US, UK, India, Australia, NZ, and Philippines) supporting almost a thousand clients.


What you will be doing:

1. Service & Operations Management
  • Oversee day-to-day operations for infrastructure, application support, database support, and cloud platforms, ensuring high availability, performance, and reliability.
  • Manage and optimize cloud infrastructure (Azure) and private cloud environments, aligning with organizational needs.
  • Implement and maintain operational procedures, KPIs, SLAs, and governance for ITSM processes across Incident, Request, and Change Management.
  • Monitor system performance and proactively address disruptions, capacity issues, bottlenecks, or reliability concerns.
  • Coordinate with internal teams to ensure smooth integration between applications, databases, and cloud services.


2. Leadership & Team Management
  • Lead a cross-functional team covering operations engineers, technical support specialists, and DBAs.
  • Provide coaching, mentoring, skill development, and performance management.
  • Ensure the team maintains depth and breadth of skills to support current and emerging technologies.
  • Foster a culture of continuous improvement, operational discipline, and customer obsession.


3. Cloud & Platform Engineering
  • Drive implementation of best practices for Azure cloud operations, including monitoring, configuration, scaling, and cost optimization.
  • Oversee automation initiatives using Terraform/TFE, Harness, Jenkins, and related pipeline tools.
  • Support infrastructure-as-code adoption and the automation of provisioning, deployments, and environment configuration.


4. Technical Support & Issue Resolution
  • Serve as the point of escalation for critical technical issues, ensuring prompt resolution through coordination across teams.
  • Ensure service tickets and incidents are handled within expected timelines and quality standards.
  • Drive root-cause analysis (RCA) and preventive measures to reduce recurring operational issues.


5. Database & Application Support
  • Oversee MSSQL database operations including performance tuning, maintenance, backup/restore, incident resolution, and monitoring.
  • Work with DBAs to ensure database availability and security across multi-tenant architectures.


6. Security, Compliance & Risk Management
  • Ensure cloud and on-prem systems comply with corporate security policies, data protection policies, and industry regulations.
  • Work closely with InfoSec and Architecture teams to ensure safe cloud adoption aligned with organizational standards.
  • Implement and maintain disaster recovery, backup strategies, and change control processes.


7. Vendor, Stakeholder & Cross-Team Collaboration
  • Manage relationships with cloud service providers, tool vendors, and support partners.
  • Collaborate with product teams, engineering, on-prem support teams, and business stakeholders to align services with business goals.
  • Support cross-functional initiatives such as cloud modernization, platform enhancements, and operational readiness.


What you bring:

Technical Skills
  • 5+ yrs strong hands-on experience and understanding of Azure Public Cloud operations.
  • Experience managing Windows Private Cloud or virtualized infrastructure.
  • Proficiency with MSSQL environments, database administration fundamentals, and troubleshooting.
  • Experience with CI/CD and automation tools such as Jenkins, Harness, Terraform/TFE.
  • Knowledge of networking, security models, monitoring systems, and high-availability architectures.


Leadership & Operational Skills
  • Proven experience managing technical operations or cloud operations teams.
  • Strong understanding of ITIL processes (Incident, Problem, Change, Release).
  • Ability to manage multiple priorities, crisis situations, and operational escalations.
  • Excellent communication, stakeholder management, and decision-making abilities.
  • Bachelor's degree in computer science, Engineering, or related field (or equivalent experience).
  • Certifications in SRE, DevOps, Azure or Cloud technologies.


What we offer you:

At FIS, we hire the best. In return, you receive exceptional benefits including:
  • Opportunities to innovate in fintech
  • Tools for personal and professional growth
  • Inclusive and diverse work environment
  • Resources to invest in your community
  • Competitive salary and benefits


NOTE: This position is hybrid (3 days onsite) in our FIS Office locations in Jacksonville (FL), Milwaukee (WI), & Atlanta (GA).

About FIS

Fidelity National Information Solutions is the nation’s most comprehensive source for real estate-related data, technology solutions.

FIS Careers

Join the vibrant team at FIS, a global leader in financial services technology. With a workforce of over 55,000 worldwide, FIS fosters a culture of innovation and leadership, offering unmatched opportunities for growth and professional development. Work You’ll Do At FIS, we empower the financial world with cutting-edge technology solutions, and we need your unique skills to help us redefine the future of finance. Whether you're looking for a position in software development, project management, or client services, FIS offers a dynamic range of job opportunities. Transform the Industry Be part of a team that is at the forefront of driving innovation in banking, payments, capital markets, and wealth management. FIS is where finance meets technology. By joining us, you will not only transform businesses but shape the way the world uses money. Innovative Work Environment FIS is committed to fostering a workplace where diverse perspectives and experiences are welcomed and respected. With diversity training and leadership programs, employees are encouraged to thrive both personally and professionally. Our commitment to diversity and inclusion is integral to our mission to empower the world with better financial technology. Career Growth and Development FIS believes in nurturing talent and leadership from within. With a plethora of training programs, workshops, and seminars, FIS is dedicated to your career advancement. From internships to leadership roles, your journey at FIS is filled with endless possibilities. Our robust networking events and professional development sessions ensure you have the tools to succeed in your career. Benefits and Culture Choosing a career at FIS means joining a family that values work-life balance and offers substantial benefits. Enjoy health, vision, and dental insurance, competitive retirement plans, and generous paid time off. Our culture promotes not just professional growth but personal well-being. Join Our Team Explore the numerous job opportunities at FIS where your skills can lead to meaningful outcomes. We are continuously hiring curious, creative, and motivated individuals who are ready to drive change in the fintech industry. Stay Connected Keep up to date with the latest in career opportunities and company news by joining our FIS Careers Network. Tailor your job search with personalized alerts and get insider tips that can help you craft the perfect resume and ace your interviews. Discover how your career can flourish by joining a team that’s dedicated to redefining the financial services landscape. Search FIS jobs today and see where your ambition can take you! [SEARCH FIS JOBS] Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. [READ CAREERS BLOG] Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at FIS.
Learn more about FIS
Size
65,000 employees
Market Cap
$39.7 billion
Industry
Finance & Insurance
Net Income
$158 million
Founded
1968
5 Year Trend
+9.5%
Revenue
$12.5 billion
NASDAQ
FIS
* Ladders Estimates

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