Job Title:
Site Director (Onsite)
Job Description
Join a world-class team in Farmington Hills, MI, as a Site Director ! The Site Director is responsible for delivering high standards of service to customers by making the most effective and efficient use of call-center staff and technology resources. This position uses a range of measurements to monitor, analyze and plan improvements to call-center performance of a call center with a population of over 500 staff members. To meet these responsibilities, the leader must be a combination of a coach, trainer, mentor, motivator, and manager. (Military veterans are encouraged to apply.)
WHAT YOU WILL DO IN THIS ROLE
As a Site Director, you will:
- Collaborate with senior management and staff to develop strategic plans; coordinate with other departments to establish open communications systems that ensure information is mutually shared to achieve optimal results
- Develop and retain team of managers, providing coaching and development opportunities that continuously build and expand both the individual and the team capabilities and bench strength
- Drive continuous operating improvements and quality performance of site metrics such as quality, productivity, staffing, training, attrition, and costs
- Provide expert knowledge of workforce forecasting and planning to ensure necessary staffing levels to support customer demand
- Drive recruitment, selection, and retention of highly qualified internal and external candidates
- Manage department resources and provide leadership to ensure that production and quality work meets company goals
- Participating with cross-functional departments in strategic decisions designed to meet quality and service goals
- Identify, analyze, and resolve a wide range of technical, process, and operational issues, providing quick and decisive solutions
- Deliver expert customer experienceswith a smile
YOUR QUALIFICATIONS
Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Site Director role include:
- 18 Years of age or older with a completed High School Diploma or GED 64 Required.
- Bachelor's degree in related field from a four-year college or university with more than twelve years of relevant experience (with four to six years of Progressive Mgmt. Experience) preferred
- Experience managing a large call center preferred
- Mastery of communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates
- Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impact
- Demonstrated ability to lead strategy behind mentoring and coaching for team(s) and to act as leadership advisor to lower-level management
- Understanding of financial policies and budgetary requirements, including forecasting
- Demonstrated ability to champion significant projects, programs, and business initiatives using creativity and ingenuity
- Demonstrated ability to lead and mentor team on developing lasting customer relationships
- Extensive understanding of the organization's business operations and industry. Knowledgeable of emerging trends and industry practices
WHAT99S IN IT FOR YOU
One of our company99s Culture Beliefs says, 9cWe champion our people.9d That99s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we99ll invest in YOU to aid in your career path and in your personal development. In this role, you99ll also be provided with:
The base salary range for this position is $117,900.00 to $131,000.00, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a 401(k) retirement plan, paid time off, and holidays.
- Paid training and lucrative employee referral program.
- DailyPay enrollment option to access pay "early," when you want it.
- Health and wellness programs with trained partners to help promote a healthy you.
- Mentorship programs that support your rewarding career journey.
- A modern, state-of-the-art office setting with advanced technologies and a great team.
- Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.
- A range of other perks and benefits.
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their 9cemployer of choice.9d
JOB AVAILABILITY
This position is for an existing, immediate vacancy. We are currentlyseekingto fill this role with an individual who can start as soon as possible.The deadlineto applyfor this position is:9/20/2026.
Location:
USA Farmington Hills MI
Language Requirements:
Time Type:
Full time
Physical and Mental Requirements:
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
