Cummins

Shop & Field Service Supervisor

Cummins$75K — $95K *
Energy & Utilities
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Relevant college degree or equivalent experience required.
  • Licensed for compliance with export controls or sanctions regulations may be necessary.
  • 2-5 years of service operations experience in Oil & Gas, Energy, or Electric Vehicle sectors.
  • Intermediate technical field experience with team leadership responsibilities.
  • Strong proficiency in diagnostics and electronic service tools.

Responsibilities

  • Optimize daily operations by coordinating technician schedules and repair plans.
  • Enhance technician performance through ongoing coaching and feedback.
  • Monitor technician productivity to ensure repair quality and efficiency.
  • Manage materials and equipment logistics with a focus on safety and compliance.
  • Communicate repair status updates to improve customer trust.
  • Analyze service processes for continuous improvement and operational efficiency.
  • Build and maintain strong customer relationships, addressing concerns effectively.

Benefits

  • Opportunity for professional growth through structured performance reviews and coaching.
  • Proactive Service Business Growth mindset encouraged, with regular customer engagement.
  • Compelling work environment that emphasizes safety, quality, and continuous improvement.
Full Job Description
Job Description

We are looking for a talented Shop & Field Service Supervisor to join our team in Service in Kapolei, HI.

In this role, you will make an impact in the following ways:
  • Optimize daily service operations by effectively coordinating technician schedules, communicating clear repair plans, and ensuring work aligns with customer quotes and expectations.
  • Elevate technician performance and capability through ongoing coaching, real-time support, constructive feedback, and structured performance reviews that promote professional growth.
  • Strengthen repair quality and efficiency by monitoring technician productivity, providing first-level technical guidance, and escalating complex issues to ensure timely, accurate resolutions.
  • Ensure safe, compliant, and efficient service operations by managing materials, equipment, and workforce logistics with strong attention to safety, quality, and process discipline.
  • Improve customer trust and transparency by reviewing quotes for accuracy, communicating repair status updates, and proactively addressing changes to timelines or repair plans.
  • Drive continuous improvement by analyzing service processes, identifying bottlenecks, and implementing enhancements that respond to evolving customer needs and organizational goals.
  • Achieve branch performance targets by monitoring KPIs, ensuring on-time repair completion, and maintaining high levels of customer satisfaction through consistent service excellence.
  • Build strong customer relationships by professionally resolving warranty concerns and engaging frequently with key customers to reinforce confidence, loyalty, and long-term partnerships.


Responsibilities

To be successful in this role you will need the following:
  • Strong financial acumen to interpret key cost, labor, and productivity indicators and make operational decisions that improve efficiency, profitability, and resource utilization.
  • Skilled, adaptive communication to deliver clear, audience-specific messages to technicians, customers, and leadership, ensuring alignment, understanding, and smooth operations.
  • A customer-first mindset that builds trust, strengthens relationships, and ensures service solutions are timely, accurate, and aligned to customer needs and expectations.
  • Effective work direction and delegation skills to prioritize tasks, remove barriers, and guide technicians toward high-quality, on-time repair execution.
  • A strong sense of accountability, modeling ownership while holding the team to commitments, performance standards, and safety and quality requirements.
  • Ability to manage and resolve conflict professionally, helping technicians, customers, and internal partners navigate challenges with minimal disruption and maximum clarity.
  • Proficiency in diagnostics and electronic service tools, applying troubleshooting procedures, interpreting tool results, validating repairs, and documenting findings accurately for quality, payment, and historical tracking.
  • Expertise in technical escalation, service documentation, and warranty processes, ensuring issues are escalated appropriately, records are complete, and claims follow required procedures for accurate and timely resolution.


Qualifications

Education, Licenses, Certifications:
  • College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
  • This position may require licensing for compliance with export controls or sanctions regulations.

Experience:
  • Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
  • 2-5 years of relevant experience supporting service operations within the Oil & Gas, Energy, or Electric Vehicle (EV) sectors, including exposure to industrial, power, or fleet-based service environments.

Additional Information:
  • The working hours for this position are between 7:00 am to 5:00 pm, Monday to Friday.
  • This position requires to be available afterhours for specific customer situations and needs.
  • This position requires a proactive Service Business Growth mindset that includes building strong relationships with Customers, visiting Customers regularly at their locations to make sure we listen to their feedback as well as visiting prospective Customers to try to win their business.


About Cummins

Cummins Power Generation is a world leader in the design and manufacture of power generation equipment, including PowerCommand standby and prime power systems. They also provide single-source warranty, planned maintenance, and round-the-clock emergency service 24 hours a day, seven days a week including back-up power rental through their network of distributors. Part of the world-wide power systems business which has annual sales of more than $1.2 billion, Cummins Power Generation's strength comes from being a division of Cummins Inc. Cummins Power Generation has unique expertise in that all aspects of generator set design, manufacture and service have been brought together in one company. All the major components - the engine, alternator and control systems - are manufactured by divisions of Cummins. This integral approach means each element of a generating set is matched to work in harmony from the start. Providing what the customer wants is at the core of Cummins' manufacturing philosophy. For generating set customers this means a choice of mobile, stationary, open or sound attenuated versions is available for all models.

Cummins Careers

Join the dynamic world of Cummins, a global leader in power solutions, where innovation and leadership drive our mission to power a more prosperous world. At Cummins, we offer unparalleled job opportunities in engineering, technology, and business management, making it an ideal place for professionals seeking meaningful and impactful careers. Work You’ll Do At Cummins, you’ll be part of a team that values diversity and is committed to creating inclusive growth opportunities for all employees. Our culture thrives on intellectual curiosity, cognitive diversity, and bringing your whole self to work. We believe in your potential and encourage every team member to reach their personal and professional goals. Join our industry-leading team to help develop groundbreaking solutions and technologies that impact markets and communities across the globe. Your work at Cummins will not only contribute to global innovation but also ensure sustainable practices that benefit future generations. Professional Growth and Development Cummins is dedicated to the professional growth of its employees. We offer a variety of leadership and diversity training programs designed to enhance your skills and advance your career. From hands-on internships for emerging talents to leadership programs for seasoned professionals, Cummins provides resources and global opportunities to learn, thrive, and lead in your respective field. Innovative Work Environment Our commitment to innovation is at the core of what we do. At Cummins, you will collaborate with skilled colleagues who are eager to share knowledge and ideas. We foster an environment where creative thinking and proactive leadership are encouraged, driving us forward in the areas of clean energy and environmental sustainability. Benefits and Culture Cummins employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. Among these are comprehensive health care options, competitive retirement plans, and flexible work arrangements. Our supportive culture champions community involvement and a work-life balance that accommodates the diverse needs of our team members. Join Our Team Explore the numerous job opportunities at Cummins where your skills and interests can be matched with the right position, helping you to excel. We are continuously hiring and looking for ambitious, curious, and innovative individuals ready to make a significant impact. Stay Connected Keep up to date with the latest at Cummins by following our careers blog. Gain insights from insiders, learn about our employment practices, and discover how our team is leading the charge in global power solutions. Job Alert Emails Customize your experience by subscribing to Cummins job alerts. Receive updates on new postings, company news, and insider tips directly tailored to your career interests. See what exciting and rewarding opportunities await at Cummins. At Cummins, your career is just beginning. Join us, and power your potential on a global stage.
Learn more about Cummins
Size
59,900 employees
Market Cap
$34.3 billion
Industry
Net Income
$1.7 billion
Founded
1919
5 Year Trend
+6.5%
Revenue
$19.8 billion
NASDAQ

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