OverviewResponsibilitiesHow will you make an impact?
Responsibilities
- Directs and coordinates department activities and is responsible for running a safe and effective operation
- This is accomplished by communicating with managers, peers and team members, both within their immediate department as well as with other departments, and by administering company policies and procedures.
- Provides their team with necessary tools, resources and training to meet or exceed all operational performance goals
- Reviews and analyzes reports, records, and directives, and confers with supervisors to obtain data required for planning department activities, such as new commitments, status of work in progress, and problems encountered.
- Assigns, or delegates responsibility for specified work or functional activities and disseminates policy to supervisors
- Gives directions, resolves problems, and sets deadlines to ensure timely completion of work
- Will resolve operational problems during tour of duty which includes working in the operation during peak or irregular periods
- Through the use of cross-functional teams, the Shift Manager may generate and implement quality improvement ideas
- Responsible for ensuring employees complete timely and corrective appropriate Bill of Work per American Airlines Cabin Cleaning Manual
- Responsible for meeting profitability and cost control goals; develops and monitors budget and spending, actively seeks cost reduction ideas, and monitors lost time
- Coordinates activities of the cabin service team with related activities of other departments to ensure efficiency and economy
- Evaluates current procedures and practices for accomplishing ramp service objectives to develop and implement improved procedures and practices
- Ensures compliance with all operations (safety/government requirements) during tour of duty
- Investigates discrepancies and compiles statistical data for compliance purposes
- Coaches and counsels personnel and provides guidance to their team on ramp service and performance issues
- Encourages employee teamwork to generate and implement individual and team's best ideas
- Coordinates various aspects of the operation including scheduling, hiring, and training
- Will evaluate team performance through corporate quality control measurements, such as observations, feedback, data and customer complaints and compliments
QualificationsWho are we looking for?
Requirements
- Minimum Age 18
- College degree or equivalent amount of work experience.
- Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role
- Previous experience in a team lead, supervisory or managerial capacity.
- Previous work experience in an airport operations environment preferred.
- Strong interpersonal, communication and PC skills.
- May be required to work rotating shifts, nights and weekends.
- Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs.
- Demonstrated ability to communicate verbally and in writing.
- Ability to effectively and efficiently manage multiple and often competing priorities.
- Possess the legal right to work in the United States.
- Must be able to read, write, fluently speak and understand the English language.
- Previous ramp operational experience preferred.
- Experience managing various workgroups including management, non-management and contract labor work groups preferred.
- The ideal candidate must be able to work in a team environment and the ability to prioritize work and projects in order to meet deadlines and objectives.
- Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated.
- In this role, strong organizational and decision-making skills are necessary.
- Ability to think strategically and adapt to the changing needs of the business is critical.
- Must have proven leadership and analytical skills.
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
