As a Product Manager in Merchant Services Servicing & Operations, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Job responsibilities • Develops a product strategy and product vision that delivers value to customers • Support stakeholder engagement efforts to gather and prioritize product requirements, ensuring our solutions align with their needs and expectations. • Collaborate with internal teams regarding servicing tool related inquiries and feedback. • Contribute to defining and managing the product roadmap, ensuring alignment with company goals and customer needs. • Assist in conducting analysis and market research to identify opportunities for automation. • Monitor product performance and user feedback to support continuous improvement and innovation. • Help develop and deliver product training and documentation to ensure successful adoption and utilization of servicing and operations tools. • Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap • Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition • Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability Required qualifications, capabilities, and skills • 7+ years of experience or equivalent expertise in product management or a relevant domain area • Advanced knowledge of the product development life cycle, design, and data analytics • Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management • Basic understanding of merchant services preferred. • Demonstrated ability to support the launch and management of software products. • Advanced knowledge of the product development life cycle, design, and data analytics • Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Preferred qualifications, capabilities, and skills • Demonstrated prior experience working in a highly matrixed, complex organization • Strong analytical, problem-solving, and decision-making skills. • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and engage with clients. • Ability to thrive in a fast-paced, dynamic environment. • Excellent stakeholder management and communication skills - you translate complexity into clarity