Align HCM is seeking an experienced
UKG TeleStaff Consultant to join our growing UKG Public Sector practice. In this role, you will lead end-to-end implementations of UKG TeleStaff for Public Safety organizations, guiding clients from discovery through go-live and post-production support.
The ideal candidate has extensive experience implementing
UKG TeleStaff as both a standalone solution and integrated with
UKG Pro Workforce Management and/or
UKG Ready Time. This is a client-facing consulting role requiring strong implementation expertise, business consulting skills, and the ability to mentor other consultants.
Responsibilities- Lead full lifecycle implementations of UKG TeleStaff, including discovery, solution design, configuration, testing, deployment, and post-production support.
- Facilitate client workshops to gather business requirements and translate them into scalable TeleStaff solutions.
- Configure and deploy UKG TeleStaff based on client requirements and industry best practices.
- Design, implement, and support TeleStaff integrations with UKG Pro Workforce Management and/or UKG Ready Time.
- Develop data mapping and support integrations with payroll, ERP, CAD/RMS, and other third-party systems.
- Lead unit testing, system integration testing (SIT), and support User Acceptance Testing (UAT).
- Prepare functional design documents, configuration workbooks, integration documentation, test scripts, and end-user training materials.
- Provide consulting guidance on Public Safety scheduling, staffing, overtime, callback management, and workforce optimization.
- Mentor and support other TeleStaff consultants while sharing implementation best practices.
- Partner with clients and internal project teams to ensure successful project delivery.
- Travel to client sites as needed.
Required Qualifications- 5+ years of hands-on UKG TeleStaff implementation experience.
- Proven experience implementing UKG TeleStaff as both a standalone application and integrated with UKG Pro Workforce Management and/or UKG Ready Time.
- Experience supporting Public Safety organizations, including Police, Fire, EMS, or Corrections.
- Experience leading single and multi-institution TeleStaff implementations.
- Hands-on experience designing, deploying, and supporting TeleStaff integrations.
- Strong experience facilitating client workshops, gathering requirements, and translating business needs into system solutions.
- Excellent consulting, problem-solving, and client relationship management skills.
- Strong verbal and written English communication skills.
- Ability to mentor junior consultants and collaborate effectively within project teams.
- Willingness to travel as required.
Preferred Qualifications- UKG TeleStaff Certification.
- Experience with UKG Pro Workforce Management or UKG Ready.
- Additional UKG certifications.
- Experience integrating TeleStaff with ERP, payroll, CAD/RMS, or other enterprise systems.
- Experience delivering multiple concurrent implementation projects.
At Align HCM, we're looking for experienced consultants who are collaborative, client-focused, and passionate about delivering successful UKG TeleStaff implementations for Public Safety organizations.
Benefits:Align HCM provides professional development, ongoing training, and benefits to our outstanding remote team:
- Base Salary plus Incentive Pay
- Medical, Dental, Vision
- Life Insurance & Disability Coverages
- Health Savings Account
- 401k Match Program
- Unlimited Vacation Time
Schedule:This position follows US Eastern Time business hours, Monday through Friday.
Location:Remote (US)
