As a
Services Engagement Manager (SEM) at Ironclad, you will be the key link between our customers, Sales, and Professional Services teams. Your mission: ensure every customer implementation is scoped accurately, aligned with their goals, and positioned for long-term success. You'll lead strategic conversations during the sales cycle, craft tailored services engagements, and serve as a trusted advisor from pre-sale through handoff to delivery.
This role blends consulting, relationship management, and program strategy - perfect for someone who thrives in a cross-functional, fast-paced SaaS environment.
What You Will Be Doing:- Lead Discovery & Scoping: Partner with Sales and Solutions teams during the pre-sales process to scope and define professional services engagements that meet customer needs.
- Develop & Negotiate SOWs: Craft Statements of Work (SOWs), collaborate with customers on scope, and ensure services contracts align with expectations and resources.
- Act as a Trusted Advisor: Guide customers through their pre-implementation journey, helping them understand the value of services and setting them up for success.
- Manage Escalations: Step in when scopes shift or expectations misalign, helping to resolve issues and realign all stakeholders.
- Improve Enablement & Sales Content: Partner with internal teams to refine services messaging and build materials that help Sales position offerings effectively.
- Support Revenue Forecasting: Collaborate with Professional Services leadership to forecast quarterly and annual services revenue
Key Skills:- 3-5 years of experience in a Services Engagement Manager, Delivery Manager, or similar role at a SaaS or tech company.
- Strong experience with SOW development, contract negotiation, and services sales support.
- Excellent program management skills - you know how to track complex projects, communicate clearly, and escalate risks.
- A strong collaborator who thrives in cross-functional environments (Sales, Legal, Product, Partners).
- Technical acumen - you've worked with SaaS platforms, configuration workflows, and understand technical implementation cycles.
Base Salary Range: $140,000 - $150,000The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad's competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.
US Full-Time Employee Benefits at Ironclad:- 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
- Market-leading leave policies, including gender-neutral parental leave and compassionate leave
- Family forming support through Maven for you and your partner
- Paid time off - take the time you need, when you need it
- Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
- Mental health support through Modern Health, including therapy, coaching, and digital tools
- Pre-tax commuter benefits (US Employees)
- 401(k) plan with Fidelity with employer match (US Employees)
- Regular team events to connect, recharge, and have fun
- And most importantly: the opportunity to help build the company you want to work at
**UK Employee-specific benefits are included on our UK job postings
