Role description
Note The positions are non billable but as system wasnt allowing to complete the RR creation I had to enter Bill Pay Rate
Role Name ServiceNow Architect IT Operations Management ITOM
Job Summary
We are seeking a highly experienced ServiceNow Architect to lead the design and implementation of ITOM solutions The ideal candidate will have deep expertise in ServiceNow Discovery CMDB Event Management Service Mapping and AIOps with a strong focus on operational visibility automation and service health monitoring
Key Responsibilities
Architecture Design
Architect scalable and integrated ITOM solutions on the ServiceNow platform
Define and implement CMDB strategies service modeling and dependency mapping
Design solutions that support proactive monitoring root cause analysis and operational intelligence
Implementation Integration
Lead implementation of ITOM modules including Discovery Service Mapping Event Management Cloud Management and AIOps
Integrate ServiceNow with monitoring tools eg SolarWinds Dynatrace AppDynamics Splunk and cloud platforms AWS Azure GCP
Operational Excellence
Enable realtime visibility into infrastructure and services through dashboards and health indicators
Automate remediation workflows and incident correlation using Event Management and AIOps
Governance Best Practices
Establish CMDB governance data quality standards and reconciliation rules
Define best practices for ITOM processes integrations and platform performance
Collaboration Leadership
Work closely with infrastructure cloud and application teams to align ITOM capabilities with operational goals
Mentor developers and platform engineers on ITOM architecture and implementation
Required Skills Experience
8 years of IT experience with 6 years in ServiceNow ITOM architecture and delivery
Strong understanding of IT infrastructure cloud services and monitoring tools
Handson experience with ServiceNow Discovery Service Mapping Event Management and CMDB
Proficiency in scripting JavaScript Glide MID Server configuration and integration patterns
ServiceNow Certified Implementation Specialist ITOM preferred
Soft Skills
Strong analytical and problemsolving skills
Excellent communication and stakeholder engagement
Ability to lead crossfunctional teams and drive operational transformation
