Role description

Role Name ServiceNow Architect IT Operations Management ITOM

Job Summary

We are seeking a highly experienced ServiceNow Architect to lead the design and implementation of ITOM solutions The ideal candidate will have deep expertise in ServiceNow Discovery CMDB Event Management Service Mapping and AIOps with a strong focus on operational visibility automation and service health monitoring

Key Responsibilities

Architecture Design

Architect scalable and integrated ITOM solutions on the ServiceNow platform

Define and implement CMDB strategies service modeling and dependency mapping

Design solutions that support proactive monitoring root cause analysis and operational intelligence

Implementation Integration

Lead implementation of ITOM modules including Discovery Service Mapping Event Management Cloud Management and AIOps

Integrate ServiceNow with monitoring tools eg SolarWinds Dynatrace AppDynamics Splunk and cloud platforms AWS Azure GCP

Operational Excellence

Enable realtime visibility into infrastructure and services through dashboards and health indicators

Automate remediation workflows and incident correlation using Event Management and AIOps

Governance Best Practices

Establish CMDB governance data quality standards and reconciliation rules

Define best practices for ITOM processes integrations and platform performance

Collaboration Leadership

Work closely with infrastructure cloud and application teams to align ITOM capabilities with operational goals

Mentor developers and platform engineers on ITOM architecture and implementation

Required Skills Experience

8 years of IT experience with 6 years in ServiceNow ITOM architecture and delivery

Strong understanding of IT infrastructure cloud services and monitoring tools

Handson experience with ServiceNow Discovery Service Mapping Event Management and CMDB

Proficiency in scripting JavaScript Glide MID Server configuration and integration patterns

ServiceNow Certified Implementation Specialist ITOM preferred

Soft Skills

Strong analytical and problemsolving skills

Excellent communication and stakeholder engagement

Ability to lead crossfunctional teams and drive operational transformation