Role description

Job Summary

We are seeking an experienced L3 Support Engineer with strong expertise in Splunk Dynatrace Java application support and Production Support The ideal candidate will be responsible for analyzing complex production issues monitoring application performance troubleshooting incidents identifying root causes and ensuring high availability of critical enterprise applications The role requires close collaboration with development infrastructure and business teams to provide proactive support and continuous service improvements

Mandatory Skills

Splunk Administration Monitoring

Dynatrace Application Performance Monitoring APM

JavaJ2EE Application Support

Production Support L3

Incident Problem Management

LinuxUnix

SQL Database Queries

Root Cause Analysis RCA

ITIL Processes

Application Performance Tuning

Good to Have Skills

Cloud AWSAzure

Grafana ELK AppDynamics

Jenkins Git

Middleware Technologies Tomcat WebLogic JBoss

Scripting ShellPython

Automation Observability Tools

Key Responsibilities

Provide L3 production support for Javabased enterprise applications

Monitor application health performance and availability using Splunk and Dynatrace

Investigate and resolve critical production incidents within SLA timelines

Perform root cause analysis and implement permanent fixes for recurring issues

Analyze application logs JVM metrics system performance and transaction traces

Create dashboards s and reports in Splunk and Dynatrace

Collaborate with development teams to troubleshoot application defects and performance bottlenecks

Support deployment activities production releases and postdeployment validations

Perform capacity planning trend analysis and proactive monitoring

Drive continuous improvements in monitoring automation and operational processes

Participate in oncall support and major incident management activities

Maintain support documentation SOPs and knowledge base articles