Cognizant

ServiceNow SPM Solution Architecture Manager

Cognizant$108K — $125K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Active ServiceNow CSA, CAD, and CIS-SPM certifications required.
  • 8+ years experience in ServiceNow architecture and solution design.
  • Hands-on expertise in ServiceNow SPM and ITSM implementation.
  • Experience in designing Agile project management capabilities within ServiceNow.
  • Strong skills in stakeholder management and technical team leadership.

Responsibilities

  • Lead architecture and implementation of ServiceNow SPM solutions.
  • Define scalable architecture, workflows, and platform standards.
  • Design enterprise Agile operating models and project workflows.
  • Architect integrations between ServiceNow SPM and Azure DevOps.
  • Translate business requirements into actionable technical solutions.
  • Drive service management optimization and platform modernization initiatives.
  • Provide leadership and mentorship to cross-functional teams.

Benefits

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays and Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan
Full Job Description
ServiceNow SPM Solution Architecture Manager

Location:Atlanta, Georgia (Hybrid/Onsite as Required)

Employment Type: Full-Time

Job ID: 00070487731

About the role

As a ServiceNow SPM Solution Architecture Manager, you will make an impact by leading the design, implementation, and evolution of enterprise ServiceNow Strategic Portfolio Management (SPM) solutions that align portfolio strategy, Agile delivery, and business outcomes.

You will be a valued member of the Enterprise Platforms team, partnering with business leaders, portfolio managers, Agile teams, architects, and technology stakeholders to design scalable ServiceNow solutions that drive operational excellence, governance, and digital transformation initiatives.

In this role, you will:
  • Lead the architecture, design, and implementation of ServiceNow Strategic Portfolio Management (SPM) solutions across enterprise environments.
  • Define and govern scalable ServiceNow architecture, workflows, data models, integrations, and platform standards.
  • Design and implement enterprise Agile operating models, including portfolio intake, demand management, project execution, Sprint planning, and Kanban workflows.
  • Architect and support integrations between ServiceNow SPM, ITSM, and Azure DevOps to streamline portfolio and delivery management processes.
  • Translate complex business and portfolio management requirements into scalable technical solutions and implementation roadmaps.
  • Lead enterprise workflow automation, service management optimization, CMDB governance, and platform modernization initiatives.
  • Provide technical leadership, mentoring, and guidance to developers, administrators, business analysts, and project teams.
  • Drive platform governance, performance optimization, release management, upgrades, and continuous improvement efforts.

Work model

We believe flexibility is important while balancing business and client needs. Based on this role's business requirements, this position is located in Atlanta, Georgia, and may require periodic onsite collaboration with client and Cognizant teams.

The working arrangements for this role are accurate as of the date of posting and may change based on business and client requirements.

What you need to have to be considered

Candidates who do not possess ALL required certifications listed below will not be considered for this opportunity.
  • Active ServiceNow Certified System Administrator (CSA) certification is required.
  • Active ServiceNow Certified Application Developer (CAD) certification is required.
  • Active ServiceNow Certified Implementation Specialist - Strategic Portfolio Management (CIS-SPM) certification is required.
  • 8+ years of ServiceNow platform architecture, implementation, and solution design experience.
  • Proven hands-on expertise implementing and supporting ServiceNow Strategic Portfolio Management (SPM) and IT Service Management (ITSM).
  • Experience designing and implementing portfolio management, demand management, project management, Agile development, Sprint, and Kanban capabilities within ServiceNow.
  • Strong expertise in ServiceNow platform configuration, development, integrations, and workflow automation.
  • Experience architecting enterprise ServiceNow solutions and establishing platform governance standards.
  • Experience integrating ServiceNow with Azure DevOps or similar Agile delivery platforms.
  • Strong stakeholder management skills with the ability to influence business and technical leaders.
  • Demonstrated leadership experience managing cross-functional technical teams and enterprise transformation initiatives.

These will help you stand out
  • Experience leading enterprise portfolio management and Agile transformation programs.
  • Expertise with ServiceNow CMDB, IntegrationHub, Flow Designer, and platform governance frameworks.
  • Experience establishing enterprise architecture standards and ServiceNow centers of excellence.
  • Experience supporting large-scale ServiceNow implementations across complex organizations.
  • Knowledge of IT operations, service management, governance, risk, and compliance processes.
  • Strong executive communication and presentation skills.

Salary and Other Compensation:

Applicants will be accepted till 10/15/2026

The annual salary for this position will be in the range of $108,000 - $125,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

If you are content with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you!

Apply Now!

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About Cognizant

TriZetto is Powering Integrated Healthcare Management. With technology solutions touching more than half the U.S. population today, TriZetto is uniquely positioned to drive the convergence of core benefit administration, care management and constituent engagement. TriZetto provides premier information technology solutions that enable payers and other constituents in the healthcare supply chain to improve the coordination of benefits and care for healthcare consumers.

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Learn more about Cognizant
Size
340,400 employees
Market Cap
$28.7 billion
Industry
Net Income
$1.3 billion
Founded
1994
5 Year Trend
+6.5%
Revenue
$16.6 billion
NASDAQ

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