Job Responsibilities- Partner with the business process owners and stakeholders to address process improvement and drive efficiency within the ServiceNow platform.
- Liaison between the business partners and the IT group to support ServiceNow and provide analysis for systems implementation, upgrade, and enhancement projects.
- Perform analysis of key requirements and clearly communicate alternatives and recommendations to decision-makers.
- Documenting business and functional/technical specifications for ServiceNow (ITSM / HRSD) system development and enhancements based on user requirements.
- Discuss functional and the solution aspects of a project effectively along with being able to understand and evaluate the challenges.
- Participate, influence, and drive cross-functional projects that impact various IT and Business processes.
- Work as a member of a project team on building new functionality and /or enhancing existing functionality. Technical tasks can include being able to identify data needs from various systems, custom reporting, developing requirements documents, and data mapping, identify integration points, and process flow documentation.
- Work across multiple projects & tasks and successfully prioritize and deliver results in the face of competing business interests.
- Proactively refine upstream solutions to avoid downstream business or IT process and data issues.
- Preparation and execution of test plans to ensure high quality results.
- Managing and coordinating Regression and User acceptance testing with the users
Requirements - Bachelor's degree in IT, Technology, related or equivalent work experience
- Minimum 4 years' experience with business analysis and the ServiceNow platform
- Minimum 2 years' experience with clients (internal or external) gathering requirements, solution design, process improvements, etc.
- ServiceNow CSA (Certified System Administrator) and any additional ServiceNow certifications.
- ITIL v4 Managing Professional or Strategic Leader Certification
- Extensive experience in process improvement and process management competencies.
- Advanced MS Office skills (Word, Excel, Visio, and PowerPoint) for functional requirements gathering & modeling techniques.
- Excellent communication skills both verbal and written and presentation and facilitation skills.
- Agile Scrum experience
- Demonstrated ability in consultative capabilities by providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options plus the risks and impacts of each option.
- Experience in a high-growth environment collaborating with innovative cross-functional teams and problem-solvers. Ability to work independently as well as engaging and contributing to teamwork.
Preferred Qualifications - 3rd party software experience (Workday and CRM) a plus
Certain states require us to disclose the pay range and benefits summary for job openings. For Illinois residents and New York residents the compensation range for this position: $146,900 - $168,900. Compensation may vary based on skills, role, and location. Eligible employees at certain levels can participate in a discretionary long-term financial incentive plan, subject to plan participation rules.
Armanino has a robust offering of benefits, including:
- Medical, dental, vision
- Generous PTO plan and paid sick time
- Flexible work arrangements
- 401K with Profit Sharing
- Wellness program
- Generous parental leave
- 11 paid holidays
For positions based in San Francisco, consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.
For Individuals who would be working within the City of Los Angeles, Armanino will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
To view our Consumer Notice at Collection for job applicants, please visit: https://www.armanino.com/terms/ccpa-employee-notice/
