The RoleWe are looking for a
Digital PM Analyst (C12) to join the Identify Digital domain and support the product strategy and delivery of one or more of our core experience areas - spanning Digital Onboarding (Registration, Activation, Linking) and Authentication (Login, Biometrics, MFA, and Passkeys).
This is a product role designed for someone who is curious, analytical, and eager to learn how great digital products are built and measured. You will work closely with senior product managers, designers, engineers, and analysts - contributing to a domain that millions of Citi customers interact with every single day.
You will be embedded in a "Quadpod" operating model (Product, Design, Engineering, Analytics) and will be expected to bring structure, attention to detail, and a genuine desire to grow into a well-rounded product professional.
What You'll DoProduct Support & Delivery- Support product managers in the day-to-day execution of the product roadmap - tracking progress, flagging blockers, and keeping deliverables on schedule.
- Assist in writing and refining user stories, acceptance criteria, and product documentation to ensure engineering teams have clear, actionable requirements.
- Participate in agile ceremonies - sprint planning, standups, retrospectives - and contribute to a team culture of continuous improvement.
- Help manage and maintain the product backlog, ensuring items are well-defined, prioritized, and ready for development.
- Coordinate cross-functional dependencies across Design, Engineering, Analytics, and Compliance to keep initiatives moving.
Data & Analytics- Track and report on key product metrics - including funnel performance, feature adoption, and customer experience indicators - on a regular cadence.
- Support A/B test setup and results tracking, helping the team understand what is working and what needs to change.
- Identify data gaps and tagging issues, and work with analytics partners to close them before development begins.
- Build and maintain dashboards and reporting templates that give the team and stakeholders clear visibility into performance.
Research & Insights- Conduct competitive and market research to inform product decisions and keep the team aware of industry trends in digital identity and authentication.
- Synthesize customer feedback, usability findings, and support data into clear summaries that help the team understand the customer experience.
- Assist in preparing materials for stakeholder reviews, including decks, data summaries, and status updates.
What We're Looking ForRequired:- 2-4 years of experience in product management, business analysis, digital strategy, or a related field - or a strong academic background with relevant internship or project experience.
- Analytical mindset - comfortable working with data, building simple models, and drawing conclusions from metrics.
- Strong written and verbal communication skills - able to organize information clearly and present it to a team.
- Highly organized and detail-oriented - you follow through, you track things, and you do not let items fall through the cracks.
- Collaborative and curious - you ask good questions, you listen well, and you are eager to learn from those around you.
- Comfortable working in a fast-paced, cross-functional environment with multiple priorities.
Preferred:- Familiarity with digital product concepts - user stories, agile delivery, A/B testing, funnel analysis, or product metrics.
- Exposure to digital banking, fintech, or consumer technology - either professionally or academically.
- Basic proficiency with analytics or productivity tools (e.g., Excel, Tableau, Adobe Analytics, Jira, Confluence, or equivalent).
- Interest in digital identity, authentication, or security domains (Login, MFA, Biometrics, or similar).
- Experience in a regulated financial services environment is a plus, but not required.
What You'll LearnThis role is designed to accelerate your growth as a product professional. Over time, you will develop:
- End-to-end product delivery skills - from discovery and requirements through build, launch, and measurement.
- Data fluency - how to define metrics, read funnels, and use data to make better product decisions.
- Stakeholder communication - how to synthesize complexity and present clearly to senior audiences.
- Domain expertise in digital identity, authentication, and onboarding - one of the most strategically important areas in consumer digital banking.
- Cross-functional collaboration - how to work effectively with Design, Engineering, Analytics, Risk, and Compliance.
Why This Role- You will contribute to experiences that every Citi digital customer touches - the login screen, the biometric prompt, the account activation flow. The scale is real from day one.
- You will be part of a high-performing, recognized domain with executive visibility and a clear strategic mandate.
- You will work in a Quadpod model that values craft, data, and collaboration equally - a strong foundation for any product career.
- You will have direct exposure to senior product leaders and a clear path to grow into a full product manager role.
- You will join a team that invests in your development - with structured onboarding, regular feedback, and a culture that takes talent growth seriously.
Job Family Group: Product Management and Development
Job Family:Digital Product Management
Time Type:Full time
Primary Location:Irving Texas United States
Primary Location Full Time Salary Range:$107,120.00 - $160,680.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills Please see the requirements listed above.
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:Jul 16, 2026
