Tata Consultancy Services

ServiceNow Moveworks AI Architect

Tata Consultancy Services • $130K — $150K *
Pittsburgh, PA 15237In-Person
Information Technology
Less than 5 years of experience
Yesterday
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Experience with ServiceNow AI platform and tools such as Now Assist and Moveworks
  • Proven ability to identify AI use cases in service operations
  • Strong understanding of architectural frameworks for AI solutions
  • Expertise in designing conversational AI and workflow integrations
  • Ability to drive AI implementation across various workflows
  • Knowledge of AI governance and operational models

Responsibilities

  • Explore and assess AI and agent-based use cases for various systems
  • Create architectural guidelines for ServiceNow and AI integration
  • Design solutions combining ServiceNow and Moveworks for enhanced AI capabilities
  • Implement automated workflows and AI-driven solutions in service delivery
  • Establish governance models for AI operations including risk and compliance
  • Lead the development of AI-centric knowledge and resolution systems

Benefits

  • Discretionary annual performance incentive
  • Comprehensive medical, dental, and vision insurance
  • Maternity and parental leave options
  • Auto, home, and identity theft insurance options
  • Training reimbursement and commuter benefits
  • Generous vacation and paid time off policy
  • 401k plan with legal and financial assistance options
Full Job Description
Must Have Technical/Functional Skills

ServiceNow Now Assist, Moveworks

Roles & Responsibilities
• Good exposure on ServiceNow AI platform, Now Assist, AI Control Tower, Moveworks AI Assistant,Predictive intelligence and workflow data fabric.
• Identify and prioritize AI / agentic use cases across service desk, application, and infrastructure operations
• Define architecture and decision framework for: Now Assist vs Predictive Intelligence vs Moveworks
• Design integrated ServiceNow + Moveworks solutions for conversational AI and workflow execution
• Drive implementation of: AI-assisted and autonomous workflows, Knowledge generation, triage, and resolution automation
• Establish AI operating model and governance (intake, lifecycle, risk, compliance, support)

Salary Range: $130,000- $150,000 a year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

#LI-SP1

About Tata Consultancy Services

Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company, headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 46 countries. TCS is the largest Indian company by market capitalization and is ranked 11th on the Forbes Global 2000 list of the world's biggest public companies. TCS is also the second-largest IT services company in the world by revenue and the largest employer of women in India. The company provides services in areas including IT, consulting, and business solutions.
Learn more about Tata Consultancy Services
Size
469,261 employees
Industry
Information Technology
* Ladders Estimates

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