ServiceNow ITSM Consultant - SICND

Navitas Healthcare LLC

• $90K — $120K *
Edmonton, AB T5A 0A1In-Person
Telecommunications & Hardware
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of ServiceNow ITSM experience.
  • ServiceNow CIS-ITSM certification preferred.
  • Strong background in the Telecom industry.
  • Proficiency in ITIL Framework and Agile Methodology.
  • Experience with JavaScript and Flow Designer.

Responsibilities

  • Implement Incident, Problem, Change, Request, and Knowledge Management modules.
  • Configure Service Catalogs and automate workflows.
  • Develop and manage reports, dashboards, and KPIs.
  • Support ITIL process improvements and governance initiatives.
  • Collaborate with telecom operations and service delivery teams.

Benefits

  • Remote or hybrid work options available.
  • Opportunity to directly impact customer satisfaction.
  • Engagement with top-tier telecom operations.
  • Professional development in ITSM and ITIL frameworks.
  • Dynamic work environment fostering innovation.
Full Job Description
ServiceNow ITSM Consultant

Location: Canada / Remote / Hybrid
Position Overview

We are seeking a ServiceNow ITSM Consultant with strong Telecom industry experience to design, implement, and optimize IT Service Management processes. The consultant will work with business and technology teams to improve service delivery, operational efficiency, and customer satisfaction.
Responsibilities
  • Implement Incident, Problem, Change, Request, and Knowledge Management modules.
  • Configure Service Catalogs and workflow automation.
  • Develop reports, dashboards, and KPIs.
  • Support ITIL process improvements and governance.
  • Collaborate with telecom operations and service delivery teams.
Required Skills
  • ServiceNow ITSM
  • Incident, Problem, Change Management
  • Service Catalog
  • Knowledge Management
  • SLA Management
  • Flow Designer
  • JavaScript
  • ITIL Framework
  • Agile Methodology
Qualifications
  • 5+ years of ServiceNow ITSM experience.
  • ServiceNow CIS-ITSM preferred.
Mandatory Requirement

Candidates must have prior Telecom industry experience supporting telecom operations, network services, OSS/BSS environments, or customer service organizations.

* Ladders Estimates

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