The ServiceNow Developer is responsible for guiding governance discussions, gathering and analyzing business and technical requirements, and proposing scalable technical solutions that enhance end-user support, ticketing, auditing, and business process automation within an existing Azure tenant-based environment. Working closely with government stakeholders, program leadership, and engineering teams, this individual will design and customize ServiceNow workflows, forms, catalogs, and applications that improve operational efficiency and modernize service delivery.
The successful candidate will leverage ServiceNow's low-code/no-code capabilities, Flow Designer, App Engine Studio, JavaScript, and platform development tools to automate business processes and deliver scalable solutions across the ServiceNow platform. The ideal candidate is equally comfortable engaging with customers to understand business challenges as they are developing custom workflows, building applications, integrating enterprise systems, and delivering innovative solutions that improve the user experience.
Key Responsibilities:- Integrate with, and support, a team of subject matter experts in a highly agile environment to implement best in class multi-Cloud solutions for large DoD program(s).
- Design and implement automated workflows.
- Develop:
- Custom ServiceNow applications, forms, catalogs, and approval processes.
- Tools and scripts to automate deployment, troubleshooting, monitoring, and diagnostics.
- Collaborate with business stakeholders to identify opportunities for workflow automation and process improvement.
- Create dashboards, reports, and performance analytics that provide operational insight.
- Ensure the effective safeguarding and sharing of enterprise data.
- Troubleshoot and resolve issues with custom applications, workflows, integrations, and automation.
- Recommend new platform capabilities and automation opportunities to improve efficiency and customer experience.
- Other duties, as assigned.
Salary Range: $120,000-160,000
General Description of Benefits
- U.S. Citizen.
- Active DoD Secret security clearance.
- Bachelor's degree in Computer Science, Information Systems Management, or similar Science, Technology, Engineering, or Mathematics (STEM) discipline OR equivalent experience OR alternatively, High School Diploma and 9+ years of relevant experience.
- Required active certifications:
- DoD 8140 IAT Level II Security+ or higher (Security+ or CISSP preferred)
- SAA-C03 AWS Certified Solutions Architect - Associate OR ServiceNow Certified Application Developer
- Ability to work in a hybrid capacity in Fairfax, VA (up to 3 days in office).
- Ability to travel throughout the lifespan of the Program to CONUS / OCONUS customer sites and government installations.
- 5+ years of progressive, hands-on experience supporting ServiceNow and/or similar SaaS tools.
- Strong experience configuring and customizing ServiceNow workflows using: Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, Service Catalog, Notifications, ACLs, etc.
- Experience:
- Administering ITSM modules including Incident, Change, Problem, Request, and Knowledge Management.
- Developing REST API integrations between ServiceNow and enterprise applications.
- Strong:
- JavaScript experience; TypeScript experience is a plus.
- Problem-solving and decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate solution.
- Highly developed interpersonal and oral/written communication skills, with the ability to effectively and professionally interact with a diverse set of stakeholders (from peers to end-users to executive management)
