JOB SUMMARY
We are seeking an experienced ServiceNow Developer to design, develop, configure, and enhance ServiceNow solutions supporting enterprise digital transformation initiatives. The ideal candidate will have strong hands-on experience across ServiceNow platform development, workflow automation, CMDB, ITSM, ITOM, integrations, and platform customization. This role will collaborate with architects, administrators, product owners, and business stakeholders to deliver scalable, automated, and high-quality ServiceNow solutions that improve operational efficiency, service delivery, and business productivity. Experience within Semiconductor, Electronics, Manufacturing, or High-Tech environments is highly preferred.
KEY RESPONSIBILITIES
• Design, develop, configure, and maintain ServiceNow applications, workflows, and platform solutions.
• Build and support solutions across ServiceNow ITSM, ITOM, CMDB, ITAM, CSM, Service Catalog, and Service Portal modules.
• Develop custom applications using ServiceNow App Engine and ServiceNow Studio.
• Configure and maintain forms, fields, business rules, client scripts, UI policies, UI actions, and script includes.
• Participate in platform upgrades, enhancements, migrations, and modernization initiatives.
• Design and optimize workflows using Flow Designer and Workflow Editor.
• Implement workflow automation solutions using IntegrationHub and ServiceNow automation capabilities.
• Configure and maintain Service Catalog items, record producers, approval workflows, and request fulfillment processes.
• Develop reusable components, templates, and development standards to improve platform scalability and maintainability.
• Support CMDB implementation, administration, and data governance activities.
• Develop and enhance Discovery, Service Mapping, and configuration management solutions.
• Ensure CMDB data quality, accuracy, and compliance with governance standards.
• Develop integrations between ServiceNow and enterprise applications including SAP, ERP, CRM, PLM, MES, HR, monitoring, and cloud platforms.
• Build and maintain REST API, SOAP API, MID Server, and IntegrationHub-based integrations.
• Troubleshoot and optimize integration performance, reliability, and data synchronization processes.
• Support implementation of AI-enabled capabilities including Predictive Intelligence, Virtual Agent, and Now Assist.
• Develop intelligent workflows and automation solutions to improve user productivity and service delivery.
• Create dashboards, reports, KPIs, and performance analytics to support operational decision-making.
• Participate in requirements gathering sessions, design workshops, code reviews, testing, and deployment activities.
• Troubleshoot production issues and provide ongoing platform support.
• Follow ServiceNow development standards, governance models, release management processes, and security best practices.
• Collaborate with cross-functional teams to deliver enterprise-scale ServiceNow solutions.
REQUIRED QUALIFICATIONS
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 5+ years of overall IT experience.
• Minimum 3+ years of hands-on ServiceNow development experience.
• Strong experience with ServiceNow IT Service Management (ITSM).
• Strong experience with IT Operations Management (ITOM).
• Experience working with Configuration Management Database (CMDB).
• Experience with IT Asset Management (ITAM).
• Experience supporting Customer Service Management (CSM).
• Experience designing and implementing Service Catalog solutions.
• Strong experience with Flow Designer and workflow automation.
• Experience with IntegrationHub and ServiceNow integrations.
• Experience with Discovery and Service Mapping.
• Experience developing and supporting Service Portal solutions.
• Knowledge of Predictive Intelligence and Virtual Agent capabilities.
• Strong JavaScript development skills.
• Experience using Glide API, Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.
• Experience with ServiceNow App Engine and Application Development Studio.
• Experience implementing ACLs, security rules, and role-based access controls.
• Experience with Import Sets and Transform Maps.
• Strong experience working with REST APIs, SOAP APIs, JSON, XML, and web services.
• Experience developing inbound and outbound integrations using MID Server and IntegrationHub.
• Strong understanding of ServiceNow platform architecture, development lifecycle, security, governance, and best practices.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience working in Agile development environments.
• Ability to work effectively with technical teams, business stakeholders, and implementation partners.
PREFERRED QUALIFICATIONS
• Experience integrating ServiceNow with SAP, ERP, CRM, PLM, MES, HR, monitoring, and cloud platforms.
• Experience supporting large-scale enterprise ServiceNow implementations.
• Experience within Semiconductor, Electronics, Manufacturing, Engineering, or High-Tech industries.
• Familiarity with Databricks, Snowflake, or enterprise data platforms.
• Knowledge of Artificial Intelligence (AI), Generative AI, Intelligent Automation, AIOps, and Predictive Analytics.
• Experience with ServiceNow Employee Center and UI Builder.
• Knowledge of DevOps practices, CI/CD pipelines, and ServiceNow Update Set management.
• Experience supporting enterprise digital transformation and workflow automation programs.
• Experience working with cloud-native enterprise environments.
CERTIFICATIONS
• ServiceNow Certified System Administrator (CSA) preferred.
• ServiceNow Certified Application Developer (CAD) preferred.
• Certified Implementation Specialist (CIS - ITSM) preferred.
• Certified Implementation Specialist (CIS - ITOM) preferred.
• Certified Implementation Specialist (CMDB) preferred.
• ServiceNow Application Developer Certification preferred.
• ServiceNow AI or Intelligent Automation Certifications preferred.
