Guidehouse

ServiceNow Associate Delivery Director

Guidehouse$149K — $248K *
US-AnywhereRemote in United States
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of professional experience required
  • 5+ years specifically with ServiceNow Applications
  • Expertise in multiple ServiceNow solution areas
  • Exceptional business development and client relationship management skills
  • Bachelor's degree required
  • Experience managing multiple clients and projects
  • Active ServiceNow certifications or ability to obtain upon hire

Responsibilities

  • Lead and deliver successful ServiceNow implementation and support projects
  • Drive business development and promote ServiceNow solutions within State and Local Government
  • Support practice leadership in developing sales strategies and recruiting efforts
  • Ensure quality and governance in the execution of ServiceNow engagements
  • Mentor junior team members in best practices for ServiceNow and project management
  • Manage a revenue target of over $2 million in the first year from ServiceNow solutions
  • Build relationships with clients and collaborate with internal teams on sales pursuits

Benefits

  • Medical, Prescription, Dental & Vision Insurance
  • Generous sick leave and company-paid holidays
  • Parental Leave and Adoption Assistance
  • 401(k) Retirement Plan with company contributions
  • Tuition reimbursement and professional development opportunities
  • Short-Term & Long-Term Disability coverage
  • Emergency Back-Up Childcare Program
Full Job Description
Job Family:
SAAS/PAAS/Cloud Consulting

Travel Required:
Up to 10%

Clearance Required:
Ability to Obtain Public Trust

What You Will Do:
  • Lead and ensure the successful delivery of ServiceNow implementation and support engagements.
  • Drive business development in the sector, including:
    • Supporting the execution of the segment strategy
    • evangelizing ServiceNow platform solutions internally across State and Local Government segments to promote awareness of use cases and client opportunities, and
    • supporting pre-sales activities inclusive of leading sales calls and proposal development and client presentations
  • Support the practice leadership team to develop Sales strategies for growing the practice.
  • Coordinate recruiting efforts to build a team and support growth in sales and high quality, repeatable engagements.
  • Be accountable for ensuring the overall delivery execution quality of ServiceNow platform engagements in the segment providing oversight and governance.
  • Mentor more junior team members in ServiceNow platform best practices and business analysis, project management
  • Drive revenue of all ServiceNow solution offerings across businesses in the segment, with revenue management expectations of >$2 million in the first year
  • Build and develop relationship / partnership with segment teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across the industries.
  • Build and develop relationships with ServiceNow Account leads in the SLG segment and support managing joint sales pursuits.
  • Support to develop thought leadership content and marketing material.
  • Maintain awareness of industry best practices and business levers for offerings keeping pace with ServiceNow product evolution within the sector.


What You Will Need:
  • Minimum of SEVEN (7) years of professional experience
  • A minimum of FIVE (5) years of experience with ServiceNow Applications is required, including leading large Client implementation and support engagements.
  • US Citizenship preferred for this role
  • Travel Requirements: Willingness to travel up to 25%
  • Deep technical understanding of ServiceNow Platform - Expertise with multiple solution areas
  • Active ServiceNow certifications or ability to achieve relevant certifications upon hire
  • Expert business development skills as well as managing relationships with both clients and internal stakeholders
  • Business operations and/or strategic planning experience
  • Demonstrable skills of managing multiple clients
  • Exceptional communication and presentation skills
  • Bachelor's degree required
  • Experience with Project Management and Agile Scrum or SAFe delivery standards


What Would Be Nice To Have:
  • Active Public Trust/Secret Clearance or ability to be cleared
  • Project Management Professional (PMP) Certified
  • Agile Scrum or SAFe Agile certified
  • Prior experience building a ServiceNow practice area or delivery team preferred.
  • Customer-oriented and great at building client relationships
  • Preferred candidate local to the Washington DC area or willing to relocate


The annual salary range for this position is $149,000.00-$248,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:
  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Position may be eligible for a discretionary variable incentive bonus
  • Parental Leave and Adoption Assistance
  • 401(k) Retirement Plan
  • Basic Life & Supplemental Life
  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Student Loan PayDown
  • Tuition Reimbursement, Personal Development & Learning Opportunities
  • Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Emergency Back-Up Childcare Program
  • Mobility Stipend


About Guidehouse

Guidehouse is a management consulting firm headquartered in Washington, D.C. The firm provides consulting services to clients in the public and commercial sectors, with a focus on energy, financial services, healthcare, national security, and aerospace and defense. Guidehouse was founded in 2018 as a spin-off from PwC. The firm has over 7,000 employees and operates in more than 50 locations worldwide.
Learn more about Guidehouse
Size
8,000 employees
Industry
Founded
2018

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