This role is a hands-on ServiceNow Administrator position focused on supporting day-to-day platform operations. The environment includes ITSM, GRC, SPM, ITOM, and integrations, with some support already in place for HAM/SAM. This is not a deep specialist role in any one module. The focus is on working across the platform and supporting ongoing operations.
Responsibilities
- Configure and maintain ServiceNow, including catalog items, workflows/flows, forms, and basic scripting
- Support ITSM processes such as requests, incidents, and related operational workflows
- Work across ServiceNow modules as needed
- Identify manual or inconsistent processes and convert them into structured, repeatable solutions within ServiceNow
- Own day-to-day platform administration, including updates, changes, and general upkeep
- Work directly with business partners to translate needs into practical solutions within the platform
Qualifications
- Hands-on experience configuring and maintaining ServiceNow (catalog items, workflows/flows, forms, basic scripting)
- Ability to support ITSM processes (requests, incidents) and related operational workflows
- Comfortable working across modules rather than being limited to one area
- Ability to improve or standardize inconsistent or manual processes
- Comfortable owning ongoing platform administration
- Ability to work directly with business partners and translate requirements into solutions
Preferred
- Ability to clearly speak to specific ServiceNow solutions built or configured
- Examples of cleaning up or standardizing processes
- Clear understanding of level of hands-on work versus coordination/oversight
